Inside Customer Service
DECEMBER 8, 2022
Where did you learn your customer service skills? There's a good chance many came from experience. You might even remember specific customer interactions that taught valuable lessons. Sure, you might have taken a class. Perhaps you had a good boss or mentor.
Callminer
DECEMBER 28, 2022
Customer sentiment is a crucial metric for every business. Read this blog to learn more about customer sentiment analysis and how it can help improve customer service, guide agent behavior, and more
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TSIA Customer Success
DECEMBER 15, 2022
The rallying cry from investors today is: “You need a world-class customer success organization!” ” Customer success (CS) has become a vital component of nearly every technology company. But where do you start with customer success?
Intercom, Inc.
DECEMBER 9, 2022
In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. He told us things were starting to scale.
Adrian Swinscoe
DECEMBER 23, 2022
At a recent event, I spoke to a Chief Technology Officer (CTO) about how it was not untypical for him to have a day of 14 […]. The post Is it time to talk about a more sustainable approach to serving our customers? first appeared on Adrian Swinscoe
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Inside Customer Service
DECEMBER 22, 2022
Imagine you had a customer service crystal ball. This crystal ball could magically predict service failures. It would give you just enough time to swoop into action and avoid disappointing customers. While I don't have a crystal ball, I can share three proven techniques that do the same trick.
Callminer
DECEMBER 12, 2022
Companies today manage ever-increasing volumes of data. Read this blog for expert tips and best practices for getting started with real-time analytics tools
TSIA Customer Success
DECEMBER 8, 2022
The customer success organization is responsible for delivering your company’s promise. Sales and marketing have promised your customers value. Product teams have developed a product/service that can provide value.
SixteenVentures
DECEMBER 12, 2022
Prospective customers use Free Trials as an opportunity to see if your product is right for them before they buy. Customer Onboarding is the process a new customer goes through to get up and running with your product after they buy.
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Finding the right CDP can help unlock the value of your customer data. This eBook offers guidance on choosing, deploying, and utilizing a CDP, along with a case study on how one bank put data into action to forge stronger connections with customers.
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Adrian Swinscoe
DECEMBER 13, 2022
This is a guest post by Tom Gibby, the Co-Founder and CMO of The Bot Platform. The first step in asking is always the hardest. You […]. The post 9 ways to help get your budget approved first appeared on Adrian Swinscoe
Totango
DECEMBER 22, 2022
ClieOne of the most basic principles of customer success is using your products and services to create advocates for your company/product/brand. Having an army of happy customers can do much of this legwork for you.
Customer Think
DECEMBER 11, 2022
Metaverse is an emerging technology developed by Meta that is going to revolutionalise the online gaming industry. The technology is still in the development phase and there is already a significant amount of hype around it.
Callminer
DECEMBER 26, 2022
Read this blog to better understand product innovation, including new product development, and best practices for getting it right with conversation intelligence
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.
Zonka Feedback
DECEMBER 28, 2022
Customer feedback is an amazing way to stay on top of your restaurant's pulse. Knowing whether your customers are satisfied or if there are areas to improve to the ongoing success of your restaurant.
The DiJulius Group
DECEMBER 12, 2022
Now is the best time to create your Customer Experience theme for the new year, one that you can rally your entire organization around. Here are some excellent and actionable insights to kick off brainstorming for making 2023 your best year ever: 1.
Adrian Swinscoe
DECEMBER 5, 2022
This is a guest post by Amanda Winstead, a freelance writer from the Portland area. Customer service should be one of the top priorities for every […]. The post Why you should prioritize accessibility in your customer service experience first appeared on Adrian Swinscoe
The Customer Service Blog
DECEMBER 17, 2022
The Godfather is a 1972 American crime film directed by Francis Ford Coppola, who co-wrote the screenplay with Mario Puzo. It is based on Puzo's best-selling 1969 novel of the same title.
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Customer Think
DECEMBER 12, 2022
Knowing the ROI of customer experience helps to fund CX projects and make intelligent investments in customer experience. But a deeper examination into the question about CX return on investment gets to the heart of what customer experience means for y.
Callminer
DECEMBER 20, 2022
From campaign strategy, to crisis management, to brand sentiment, read about three ways CMOs can leverage conversation intelligence to understand customers' brand experience
Zonka Feedback
DECEMBER 29, 2022
How significant is client satisfaction in the restaurant sector? If we said something was "super extremely very important," we wouldn't be exaggerating. Feedback Management
CX Network
DECEMBER 6, 2022
, FS providers have had to optimize technology capabilities across multiple functions to ensure customer experiences have not suffered. This has resulted in many pandemic-related changes and related p
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!
Adrian Swinscoe
DECEMBER 20, 2022
Today’s interview is with Elaine Richards, who is the COO of 37signals, the makers of Basecamp and HEY. She joined 37signals in 2021 and joins me today to talk […]. The post Customer success and the role of community – Interview with Elaine Richards of 37signals first appeared on Adrian Swinscoe
The Customer Service Blog
DECEMBER 15, 2022
Many readers will already know that, in addition to editing The Customer Service Blog, I also do lecturing and training work in the areas of Business Studies, Management and Marketing. One area of business that has always fascinated me is the subject of pricing.
Customer Think
DECEMBER 20, 2022
No matter what business you are in, success depends on a good marketing strategy. A well-executed marketing strategy will help you attract your target audience, keep people interested in your offerings, and expand your reach.
Callminer
DECEMBER 14, 2022
In order to keep valued customers as long as possible, organizations must identify when customers leave and why. This blog looks at the common mistakes made when measuring customer churn
Speaker: William Haas Evans - Principal Consultant, Product Strategy Practice Lead, Kuroshio Consulting
In this webinar, we'll explore product strategy obstacles and present practices to overcome them while driving clarity and alignment across your executive team.
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