Steven Van Belleghem

FEBRUARY 7, 2021

Everyone should get direct customer feedback. And the reason is energy: soccer players are used to getting direct feedback from their customers, the fans. If you work in a company where many employees don’t receive the direct feedback from customers, then that’s a missed opportunity. It’s extremely depressing.

Customer Experience 98

Customer Experience Net Promoter Score Gaming NPS 98

Qualtrics

AUGUST 21, 2019

Where most businesses struggle, he says, is taking that customer feedback and turning it into actions that affect change. The obvious place to start, he says, is in customer service where people are interacting with customers every day, hearing their feedback and using that to design experiences that make their jobs easier.

CX 36

CX B2B Healthcare Start-ups 36

SurveySensum

FEBRUARY 20, 2024

And the best way to understand your customers is by gathering feedback straight from them. Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

And the best way to understand your customers is by gathering feedback straight from them. Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

Qualtrics

MARCH 24, 2020

Schools are on the frontlines. Understanding the local digital divide : where access to devices and adequate internet connectivity is lacking. Web/App feedback For pop-up on website messaging apps (FB). Getting Started with Web Feedback. Website Feedback Video Training. Intercepts Tab.

Sentiment Analysis 37

Sentiment Analysis Close the Loop Education Social Media 37

SurveySensum

FEBRUARY 11, 2022

Medallia is an ideal tool that pushes the limits of conventional customer feedback tools. It helps you gather feedback through surveys and offers a variety of useful features. Here are the main disadvantages of Medallia that make people look for better customer feedback tools. . End-to-end feedback management. Conclusion.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Intercom, Inc.

APRIL 9, 2020

That means brick-and-mortar shops are learning on the fly to take their businesses digital, and folks at home are pushing their utilities and SaaS products to the brink. One thing our team has been trying to do is really share that positive feedback out to the whole company. We’re learning, evolving. So that’s been really nice.

Healthcare 245

Healthcare Non-Profits Start-ups Technology 245

Comm100

NOVEMBER 13, 2022

Chatbots can also reduce manual work and improve efficiency by automating a significant portion of frontline customer service requests. The most basic of chatbot apps are often known as keyword chatbots. This is known as machine learning, since the bot can develop stronger answers over time according to real-world feedback.

AI 52

AI Healthcare Start-ups Machine Learning 52