Lumoa
JANUARY 8, 2024
And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). That’s where text analysis, or text mining, comes into play.
DMG Consulting
JUNE 25, 2021
These real-time analytics solutions listen to what customers are saying and use this information to provide intelligent, machine learning-enabled guidance to agents so they know how to meet each caller’s needs. Read more in our recent post, Current Status of Speech (and Text) Analytics.
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DMG Consulting
APRIL 16, 2019
It’s not just about productivity improvements, but game-changing innovation that is opening up doors to new possibilities. AI, machine learning, IVAs, robotic process automation (RPA), desktop process automation (DPA), knowledge management, and more will be instrumental in helping companies improve the service experience.
Lumoa
APRIL 28, 2024
The pressure is rising for businesses to step up their CX game. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). 78% of customers have backed out of a purchase due to a poor customer experience (CX).
DMG Consulting
MARCH 31, 2019
The fact that these customized contact center solutions can be built and customized quickly and easily, using standard development languages, is a game-changer. Some of the vendors who have traditionally been “solution providers” are now starting to position their offerings as both a product and a platform.
DMG Consulting
JUNE 11, 2019
It provides the game-changing innovation that is opening doors to unlimited new possibilities in many fields. AI is playing an increasingly influential role in today’s world. As customer demand for outstanding and personalized service increases, so does the cost of delivering it.
SurveySensum
NOVEMBER 22, 2023
Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. You don’t need to manually tag every response.
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