ClearAction

DECEMBER 16, 2017

What is Customer Experience Collaboration? Imagine your company as a sports team, such as volleyball, soccer, hockey or football: do you truly pull together, have one another’s backs, share opportunities and show your opponents and fans you’re a well-oiled machine? Lynn Hunsaker. 2nd Prerequisite: Make it Obvious for Every Role.

Customer Experience 89

Customer Experience Sports Non-Profits Gaming 89

Experience Investigators

APRIL 27, 2021

Customer experience is often launched with tactics instead of a strategy. or “let’s start a Voice of the Customer program!”. You may not be able to overhaul and revitalize your total customer experience, but little improvements can make a huge impact. Customer experience is a long game and a team sport.

Customer Experience 105

Customer Experience Invoicing Customer Journey Map CX 105

PeopleMetrics

JANUARY 29, 2014

At every level of sports, there are coaches. ” With simple tools to listen to customers we now have a powerful, honest source for coaching and feedback on team and individual performance – the Voice of the Customer. How about a game of one-on-one? 4) Reap what you sow.

VOC 96

VOC Sports Voice of the Customer Case Management 96

ClearAction

AUGUST 3, 2015

Maybe you dream of your customer-facing staff, or your executives, as customer experience action heroes? As exciting as swashbucklers, comic book characters, folklore figures, and sports stars are, that style of action is probably not right for customer experience excellence. Not so fast.

Customer Experience 80

Customer Experience Customer Experience Management Sports Gaming 80

Fonolo

MARCH 17, 2020

Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

Confirmit

JULY 2, 2019

You’ll often find me reading an Oliver Sacks book, playing an indie board game (I'm always looking for recommendations!) or training for an upcoming sport event. Voice of the Customer Company.

Sports 40

Sports B2B Retail Gaming 40

Lumoa

FEBRUARY 6, 2018

Digital is but a channel to the customer but a truly customer-centric approach embraces the customer at all touch points in the journey. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. How to overcome those challenges?

CX 129

CX Customer Experience Education Machine Learning 129