Fonolo

JUNE 10, 2021

While there are plenty of ways to engage call center agents, there is one low-cost, fun way to boost motivation and general satisfaction with your employees – games! Why do games help call center agent engagement? Motivational games can also boost agents’ productivity at work, and there are many different kinds of games to play.

Gaming 91

Gaming Contact Center Sales Sports 91

Customer Think

MAY 12, 2023

Whether it’s college football in January, the Super Bowl in February, the eponymous March Madness or the Masters Tournament in April, the first few months of the year are a time of pride and joy for many sports fans. Unfortunately, it’s also a favorite season for fraudsters. Forter data shows that online ticket sales for […]

Gaming 64

Gaming Sports Sales Technology 64

Win the Customer

SEPTEMBER 18, 2018

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. The selling game takes place in the buyer’s mind.

Sports 69

Sports Sales Gaming Social Media 69

Sprinklr

AUGUST 5, 2021

I love tradition and I love sports, so it is no surprise to anyone who knows me well that I absolutely adore watching the Olympics. A magnificent, inspiring sporting occasion with such an incredible heritage: The first modern Olympics took place in 1896 in Athens, and featured 280 participants from 12 nations, competing in 43 events.

Innovation 143

Innovation Sports Social Listening Social Media 143

Customer Think

MARCH 15, 2023

A Chief Customer Officer playbook is a sports analogy for what needs to be done to win the game: maximum customer lifetime value. Playbooks are pivotal to the success of all team sports: football and soccer, baseball and cricket, basketball and volleyball, hockey and lacrosse, rugby and rowing, NASCAR pit crews, and so on.

Sports 105

Sports Gaming Customer Experience 105

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. The post How Sports Results Affect Our Decision Making appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Sports 130

Sports CEM Outlook Gaming 130

Beyond Philosophy

MAY 2, 2024

I would also include my loyalty to my Luton Town Football Club sports team. People are very loyal to their sports clubs, and I am no different. It’s rare for people to change allegiances to sports franchises once they’re held, even if you move to another place that has a different sports team.

Customer Loyalty 78

Customer Loyalty Sports Gaming Construction 78

Totango

FEBRUARY 22, 2021

What comes to mind when you think of the term “game changer”? Brady would go on to lead the Patriots to 17 division titles, 13 AFC Championship Games, nine Super Bowl appearances, and six Super Bowl wins before transferring to the Tampa Bay Buccaneers in 2020 and leading that team to win its first Super Bowl title since 2003.

Gaming 62

Gaming Hospitality Hospitality Sports 62

Steven Van Belleghem

SEPTEMBER 13, 2023

That’s because Nike doesn’t just sell sports gear, they are also a lifestyle brand, encouring their customers to live healthier and more active lives, for instance through the free “Nike Membership” app. it’s just as much about mindfulness, nutrition, rest and connection as it is about sports.

Sports 117

Sports CX Artificial Intelligence Innovation 117

Sprinklr

JULY 22, 2021

Just reward for years of dedication to their sport. Some self-professed Olympic Games super fans at Sprinklr spun up these real-time Listening Dashboards to help you track the digital conversations around the games as they happen — a virtual front row seat. Top Sporting Events. Individual Sporting Deep Dives.

Sports 98

Sports CXM Gaming Social Media 98

Customer Bliss

MAY 23, 2017

In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., Under her leadership, they turned it into a three-day festival.

Sports 57

Sports Customer Experience Hospitality Hospitality 57

CSAT.AI

SEPTEMBER 20, 2018

KPIs help call centers win in business, like scores in sports. A scoreboard in a game let’s the players know where they stand and let’s the coach know how to best work the team. Similarly, measurable metrics keep Customer Service Reps heads in their game and help their Managers plan for the win.

Gaming 52

Gaming Sentiment Analysis Sports Customer Satisfaction 52

ProProfs

JULY 3, 2020

Test your knowledge about cinema, sports, and communication with these amazing entertainment quizzes. . Gaming Quizzes. Learn all about gaming with these gaming quizzes. Get familiar with gaming simulations, test your gaming IQ, and learn all about the world of gaming. Create Gaming Quizzes for Free.

Entertainment 99

Entertainment Sports Social Media Finance 99

Zendesk

OCTOBER 5, 2023

Founded in Osaka, Japan in 1906, Mizuno has since grown into an international brand supplying athletes around the world with exceptional sports equipment, sportsware, and accessories. Mizuno’s management principle is to “contribute to society through the advancement of sporting goods and the promotion of sports.”

Sports 52

Sports CX Gaming Manufacturing 52

Qualtrics

MAY 10, 2021

The future of sports is facing an experience transformation. When asked if college football needs a Commissioner or similar leadership position to lead and align the FBS conferences, 69% of all participants agreed that the college sports league would benefit from a centralized place for decisions. either disagree or strongly disagree.

Sports 26

Sports Gaming Government Sales 26

Myra Golden Media

MAY 9, 2022

We all know a few customer experience Chumps—they talk a big game but don’t actually deliver on excellent customer experience. On the other hand, CX Champs understand that customer experience is a team sport and takes a lot of different elements.

CX 62

CX Sports Gaming Customer Experience 62

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. His conclusions were that emotions affected the market over fundamentals.

Sports 60

Sports Outlook Gaming Customer Experience 60

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. His conclusions were that emotions affected the market over fundamentals.

Sports 60

Sports Outlook Gaming Customer Experience 60

Fonolo

SEPTEMBER 13, 2018

As Lawrence Martin of the Globe and Mail writes: “In the context of its celebrated history, our national sport is clearly past its prime, clearly on the decline … Hockey’s heyday was the Cold War era, 1950 to 1990. It was then that … hockey became an identity sport, occupying a role in society much grander than that of a game.”.

Sports 83

Sports Gaming Contact Center Social Media 83

Steven Van Belleghem

OCTOBER 17, 2022

They launched this center because they want it to have significant impact at the edges: First of all, the studio is meant to familiarize their employees with the new VR, AR, MR and gaming technologies that form the basis of the metaverse. Seen from this angle, this is learning by playing in its most strategic form. ?

Sports 123

Sports B2C Social Media Gaming 123

Shep Hyken

OCTOBER 4, 2022

Top Takeaways: Customer service is a team sport where different experts and teams empower and learn from each other to provide an amazing customer experience. Fans are emotionally invested and will defend their teams no matter the game’s result. What can customer service teams learn from soccer teams? Turn customers into fans.

Sports 57

Sports B2C Social Media Gaming 57

ProProfs

SEPTEMBER 30, 2020

Sports trivia questions. Want to have a fun game at a party? Have a trivia quiz session on your favorite TV series or sports team. Aside from the fun and games sessions, imagine creating dozens of trivia quizzes every week for lead generation ! Sports Trivia. Table of Contents. Introduction. Food trivia questions.

Sports 98

Sports Education Gaming Government 98

Beyond Philosophy

JULY 25, 2020

Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens around us, particularly during sporting events. This concept is called the Illusion of Control. Key Takeaways.

Sports 157

Sports Gaming Sales Customer Expectations 157

CX Journey

JULY 30, 2015

I won't take the sports analogy very far, but what is the CX end game? What's the end game? Image courtesy of picturetakingone I originally wrote today's post for DuSentio; it appeared on their blog on March 23, 2015. Why should companies be focusing on customer experience?

Gaming 66

Gaming CX Sports Customer Experience 66

Fonolo

DECEMBER 8, 2023

Contact center trends move fast, which makes trend-spotting an invigorating sport for those who dare to participate! Live translation could be a game-changer on the hiring front, as it could widen the prospective job pool to include otherwise qualified applicants who may need some language assistance.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

1 to 1

APRIL 20, 2021

The ability to up your sales game relies not only on the individual, but the team’s ability to recognize and act on change together. At TTEC we recognize that sales are now a team sport, there are unique skills needed for each part of the sales process. Achieve the next level, together.

Gaming 26

Gaming Sales Sports 26

Qualtrics

APRIL 23, 2020

Miller Group (LHM) runs the Utah Jazz, other sports teams, financing businesses, movie theaters, and auto dealerships in seven western states. Everything changed when we learned that the NBA had postponed games,” Covington said. “By The COVID-19 pandemic has challenged businesses in every industry. The Larry H. Access Now.

Sports 26

Sports Transportation Finance Government 26

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Honda paid for parking for all the fans that drove Hondas to a Los Angeles Angels of Anaheim game. Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations.

Sports 167

Sports Transportation Gaming Customer Loyalty 167

Steven Van Belleghem

FEBRUARY 7, 2022

The metaverse has been around for quite a while now, especially in gaming. Names you will probably have heard are those of (game) metaverses Roblox, Fortnite, Minecraft, Animal Crossing and VR Chat. Recently, metaverse game Roblox began experimenting with interactive ads as well. 2. Virtual Influencers.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Steven Van Belleghem

FEBRUARY 23, 2022

Maybe just start with something small – like an advertisement banner in an e-sports game – just to get the feeling of it and start to understand how it works. The younger the generation, for instance, the likelier they are to play games. Just think about what being the first online bookstore has meant for Amazon?

Gaming 130

Gaming Start-ups Sports Social Media 130

Totango

JULY 23, 2021

What makes a sports team successful? Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game. Just as a baseball team needs the right equipment (bats, balls, gloves, helmets) to win games, a CS team needs the right technology to help its customers succeed.

Gaming 126

Gaming Sports Start-ups Technology 126

ClearAction

DECEMBER 16, 2017

Imagine your company as a sports team, such as volleyball, soccer, hockey or football: do you truly pull together, have one another’s backs, share opportunities and show your opponents and fans you’re a well-oiled machine? In team sports, it starts with the coach’s tone, words, body language, and follow-through. Lynn Hunsaker.

Customer Experience 89

Customer Experience Sports Non-Profits Gaming 89

Beyond Philosophy

MAY 24, 2017

The last time I went to an American baseball game, the food cost more than my ticket. Ballparks from San Diego to Cleveland have upped their food game over the past couple of years to include more local foods, partnering with local restaurants and breweries to offer things that fans might actually look forward to eating.

Gaming 137

Gaming Sports Hospitality Hospitality 137

Intercom, Inc.

SEPTEMBER 19, 2019

Like a sports franchise, a top team should be both collaborative and competitive. Now I, as a professional, as a salesperson who is very good at the craft of selling, can come in, learn these basics, learn the game, and then play it to the best of my abilities and play it really well. “Sales is such a people sport.

Sales 184

Sales Sports Start-ups Gaming 184

Steven Van Belleghem

NOVEMBER 26, 2021

Changing the game of customer loyalty. What is happening now is still mostly gimmick, but I have a strong hunch that NFTs hold the promise to move beyond the current ‘exciting’ collectibles phase and deeply change the game in customer loyalty. It’s even too soon to be talking about early adopters.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Fonolo

OCTOBER 13, 2022

Everyone loves winning something and call center games are a tried-and-true way of nurturing agent engagement. Some ideas include: Professional sports tickets. Gaming systems. But if you’re offering rewards as an incentive, be sure that they are meaningful. The latest mobile device. Create Excellent Work Culture.

Contact Center 81

Contact Center Sports Gaming Start-ups 81

Execs In The Know

MARCH 13, 2023

More options: Turo offers a wide range of vehicles to choose from, including luxury cars, sports cars, and trucks. Turo Is a Game-Changer in the Car Rental Industry Being customer obsessed is essential for a brand’s success. To wrap up her keynote, Weingardt exclaimed “Be memorable!

Transportation 88

Transportation Non-Profits Sports Hospitality 88