Comm100

DECEMBER 12, 2023

Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate. Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. The traditional reactive model of customer service is evolving.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

ECXO

JUNE 13, 2023

Data management helps transform, integrate, govern and secure data while improving its overall quality and reliability. To join the 18 percent of companies that are doing that now means employing predictive analytics. The answer is strong data management capabilities. But less than 20 percent have succeeded so far.

Predictive Analytics 133

Predictive Analytics Government Sales Customer Retention 133

ECXO

APRIL 7, 2024

It’s about transforming these ideas into reality, painting the canvas of the customer experience with vibrant colors which I split into 4 categories: innovation, personalization, resilience, and connection. Innovation, spurred by creativity, ensures that businesses do not stagnate.

AI 111

AI CX Artificial Intelligence Predictive Analytics 111

Win the Customer

DECEMBER 13, 2023

From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Innovation and Product Development AI facilitates innovation by analyzing market trends, gathering consumer feedback, and predicting future demands.

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

ECXO

AUGUST 30, 2023

Data management helps transform, integrate, govern and secure data while improving its overall quality and reliability. To join the 18 percent of companies that are doing that now means employing predictive analytics. The answer is strong data management capabilities. But less than 20 percent have succeeded so far.

Predictive Analytics 52

Predictive Analytics Government Sales Customer Retention 52

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B CXM Customer Experience 62

ClearAction

SEPTEMBER 28, 2015

Second, it is the key to being more innovative, and more successful in launches. Incongruent CX governance, design, data, or improvement efforts are typically more transparent to customers than we realize. So of course momentum is an essential aspect of customer experience strategy and governance. 3) CX Patterns Move the Needle.

CXM 105

CXM Customer Experience VOC Customer Experience Management 105