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Cliniko founder Joel Friedlaender on bringing digital transformation to healthcare

Intercom, Inc.

Joel Friedlaender is the founder of Cliniko , a practice management software for clinics and allied health practitioners to manage their scheduling and booking, patient records, invoicing, and more. Cliniko has been helping thousands of healthcare professionals to accelerate digital transformation in their businesses ever since.

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Healthcare Chatbot – Key Advantages & Use Cases

Ameyo Callversations

In 2022, The Healthcare industry has become the most imperative and vital for survival. All thanks to healthcare chatbots, even during the pandemic, patients can reach practitioners at the time of need. All thanks to healthcare chatbots, even during the pandemic, patients can reach practitioners at the time of need.

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5 ways to create better employee experiences in healthcare

Zendesk

An increasingly urgent challenge for the healthcare industry is the shortage of skilled healthcare professionals. This is due to the general population getting older, an increase in chronic diseases, the impact of the pandemic, and an aging healthcare workforce. million people. With over 38,000 employees, it manages £2.5B

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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

This data includes loan applications , insurance documents , emails, reports, invoices, supporting documentation and contracts. This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. The amount of information available to organizations today can be overwhelming.

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What is the Meaning of Quality to Customers?

Experience Investigators

For example: Your business customers expect to manage their accounts, pay their invoices, and order products with a click of a button. Related: Does CX Apply in Healthcare, Manufacturing, & other Professional/B2B Industries? As individuals, we expect certain things. Quality is great. But what does it mean?

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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

1 to 1

With unattended RPA, software with artificial intelligence and machine learning handles common, high-volume, repetitive tasks such as invoice processing, claims management, and patient scheduling. Both attended and unattended RPA can take many mundane tasks off associates’ plates, letting them focus on other priorities.

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Business to Business Customer Experience Leadership, With Tabitha Dunn – CB49

Customer Bliss

Prior to joining Concur, Tabitha built and led the Customer Insights practice for Citrix as the Managing Director of Customer Insights and developed the CX programs for the Healthcare division of Philips as thecGlobal Director of Customer Experience. Concur is also a SaaS company. This is huge in business to business customer experience.