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3 Reasons to Analyse Customer Feedback In Real Time

Lumoa

Use text analytics (oh, and you can find out more about text analytics here) to prioritize and decide on improvements in a timely, and more importantly, feasible manner. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

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Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Execs In The Know

The brand specializes in designing and manufacturing high-quality bicycles for children. I began my career in the hospitality industry focusing on weddings and I loved it! We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet.

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3 reasons why you should collect and analyse customer feedback in real time 

Lumoa

Use text analytics (find out more about text analytics here ) in order to prioritize and decide on improvements in timely manner. If you wouldn’t allow this happen to your hairdresser’s, then why would you allow this happen with your software, electricity, hospital or a manufacturing company?