Customer Bliss

JANUARY 29, 2015

Here are three actions (and the need for a lot of responses) to help you pull the customer experience work into focus: 1. You have assembled many groups of people in the company to identify customer touch points. You have brought in customers to validate and course-correct our findings. Know Where You Are In the Process.

Customer Experience 72

Customer Experience Touchpoint Start-ups 72

SurveySensum

JANUARY 18, 2024

I recently had an awful experience! I recently bought a new smartphone and received a customer satisfaction survey. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. ” Seriously? The result?

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

Qualtrics

OCTOBER 5, 2021

Personalizing your mobile customer experience improves conversion and creates higher engagement. Read these simple tips and start optimizing your in-app customer experience. But how do you go about optimizing this experience to increase your conversions and make the most of this unique connection to your audience?

Customer Experience 26

Customer Experience Close the Loop Start-ups Business Growth 26

Qualtrics

MAY 19, 2020

Team leaders and line managers need to make decisions about how best to support their teams in this highly fluid situatio n, one that is likely beyond anything they have previously experienced. Active and passive listening – the ‘yin and yang’ of meaningful employee experience management? A recent (2020) study of 5,000 U.S.

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CX Accelerator

APRIL 1, 2020

If you find yourself as a survivor of the cull or a newly empowered exec then here’s the brave new world in which we now reside: The Good News: The uphill battle to get the voice of the customer a seat at the table appears to have been settled.for now. It is down to you as a CX Leader to learn how to balance that expectation.

CX 228

CX Machine Learning Government Gaming 228

CX Accelerator

APRIL 1, 2020

If you find yourself as a survivor of the cull or a newly empowered exec then here’s the brave new world in which we now reside: The Good News: The uphill battle to get the voice of the customer a seat at the table appears to have been settled.for now. It is down to you as a CX Leader to learn how to balance that expectation.

CX 182

CX Machine Learning Government Gaming 182

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. How has it helped you?

Start-ups 40

Start-ups NPS Finance Technology 40