Execs In The Know

JANUARY 10, 2024

Agents will transition into deeper product and data expertise, all while relying on AI to drive a greater amount of routine customer engagement. AI is also expected to play a critical role in providing real-time data on key performance metrics like customer sentiment and agent productivity.

AI 52

AI CX Sentiment Analysis Touchpoint 52

Zendesk

DECEMBER 8, 2023

Agents will transition into deeper product and data expertise, all while relying on AI to drive a greater amount of routine customer engagement. AI is also expected to play a critical role in providing real-time data on key performance metrics like customer sentiment and agent productivity.

AI 52

AI CX Sentiment Analysis Touchpoint 52

Zendesk

MAY 18, 2023

And, similar to last year, we streamed our keynote live for our digital audience, across five different broadcasts and time zones. We also launched our largest product announcements for the year, including Zendesk AI.

Sentiment Analysis 52

Sentiment Analysis AI CX Engineering 52

Steven Van Belleghem

OCTOBER 24, 2021

Alibaba, on the other hand, focusses on the entire chain of human relations , empowering and helping their retail partners so that they can offer better services and products to their own customers. Digital convenience. Digital convenience first. This leads to the perfect transactional relationship.

E-commerce 109

E-commerce CX Healthcare Retail 109

Steven Van Belleghem

MAY 26, 2023

Above all, even though there is some experimentation on their menu, the most advanced innovation at McDonalds is service-oriented rather than product-focused. In fact, it stood for several billions in digital sales and its downloads increased 66.6 Lots of animal products. A lot of delivery.

Customer Experience 57

Customer Experience Innovation Entertainment Start-ups 57

Taylor Reach Group

OCTOBER 31, 2021

With these two twin challenges of Covid and Korean dramas addressed, let me move on to other less critical, but still important areas of concern…. The early returns were very positive: productivity went up and absenteeism and sick days went down, to the surprise and delight of managers. shifts that were occurring under the surface.

Contact Center 65

Contact Center Government Gaming Technology 65

Steven Van Belleghem

JANUARY 16, 2019

Just think of Ant Financial’s Alipay that has been entering 20 countries across Europe, signing deals with numerous banks and digital wallets companies. Digital marketing platform Ali Mama, for instance, persists as Alibaba’s biggest cash cow and the latter will definitely keep investing and acquiring in that direction.

E-commerce 52

E-commerce Healthcare Retail Finance 52