Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience ML Social Media CX 83

CSAT.AI

APRIL 26, 2023

An in-house customer service team that is steeped in company culture sounds great. There are many situations where customer service business outsourcing, or CS BPO, makes sense to save time and money. Engaging a BPO that specializes in customer care and support could be the very answer a company in your situation needs.

Customer Service 82

Customer Service Sentiment Analysis Sports Start-ups 82

Aquire

JANUARY 24, 2022

You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. How does your CX strategy stack up? Now, let’s see the chatbot statistics and trends.

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Zendesk

AUGUST 3, 2022

But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate their offerings from traditional financial service providers who have online offerings as well. Needless to say, customer expectations are sky-high, but not all companies are keeping pace.

CX 98

CX Omnichannel Start-ups Customer Service 98

Zendesk

MAY 5, 2022

Internal service for employees is just like customer service. According to Zendesk’s Employee Experience Trends Report 2022 , requests from corporate employees increased 31 percent last year, nearly double the rate seen by both B2B and B2C companies. What is internal customer service?

Customer Service 98

Customer Service B2C Start-ups Legal 98

Zendesk

DECEMBER 8, 2021

With consumers spending more time online than ever before, companies have had to rethink their customer service experience. Businesses need to gain a clear understanding of the type of digital interactions customers want instead of relying on intuition. The impact of great customer service. Sitel Group ).

Customer Service 98

Customer Service Social Media Artificial Intelligence Omnichannel 98

Steven Van Belleghem

NOVEMBER 28, 2023

Just think how this could change the game for all your customer facing teams if they are augmented with this technology. Just think of how much better and faster they could react to customer wants and needs, and in the language of the customer. The Era Of Search 3.0 In the next phase, Search 2.0, In the next phase, Search 2.0,

CX 62

CX Customer Experience Entertainment Gaming 62