Fonolo

FEBRUARY 14, 2023

Call centers have always relied on different forms of automation to provide swift service to their clientele. Read on for an introduction to call center automation, plus our top software picks! How to Buy Contact Center Software What is Call Center Automation? But how do you know which solutions are best for your operation?

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Fonolo

OCTOBER 14, 2021

This key performance indicator (KPI) provides insight into how effective agents are at delivering top-notch customer service and will signal to you when certain performance areas are falling off track. All company technology including hardware, software, and licensing fees. Optimize your Interactive Voice Response (IVR).

Contact Center 159

Contact Center Customer Satisfaction Start-ups Technology 159

Fonolo

DECEMBER 15, 2022

Your call center platform will give you plenty of quantitative data, such as abandonment rates and service levels, which you can compare against your qualitative data, which includes customer feedback and surveys. Invest in the Right Contact Center Software. Visual IVR. How to Buy Contact Center Software.

Contact Center 138

Contact Center Mystery Shopper Technology Technology 138

Hodusoft

MAY 24, 2022

Difference between ACD and IVR. The system usually directs calls based on the following factors: Customer’s selection (IVR) Telephone number The selected campaign Time of the day, etc. Well, with the help of automatic call distribution software , the callers are directed to the most appropriate agents in the least possible time.

Contact Center 96

Contact Center Customer Satisfaction Technology Technology 96

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. It’s the acronym for Unified Communications as a Service. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

Fonolo

OCTOBER 5, 2023

FREE WEBINAR: Is Your Chatbot Really Just an IVR? You wouldn’t be the first customer service professional to ask themselves if a chatbot is really any different than an IVR. You wouldn’t be the first customer service professional to ask themselves if a chatbot is really any different than an IVR. Join us Oct.

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

Fonolo

FEBRUARY 14, 2023

Call center automation is a practice of using software to automate processes and perform tasks – often those that are simple and repetitive. Here are some popular examples: Chatbots automate simple customer service Chatbots use artificial intelligence to answer your customers’ questions with instant responses.

Contact Center 135

Contact Center Artificial Intelligence AI Machine Learning 135

Hodusoft

JULY 28, 2023

HoduCC: A Standout Contender in The Capterra Shortlist for Call Center Software In today’s rapidly evolving customer service and communication landscape, companies are continually seeking cutting-edge call center software solutions to enhance their customer interactions.

Contact Center 52

Contact Center Omnichannel Social Media Innovation 52

Hodusoft

APRIL 17, 2024

Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming call process and routes the callers to the most appropriate agent or department. As per a research, two out of every three customers prefer natural language IVR systems.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Customer Service 76

Customer Service Social Media Omnichannel AI 76

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Callminer

MAY 17, 2018

It also measures how satisfied customers are with the service they received. Are there specific trends in regards to product or service type, sales agent, or type of business? When these words are used in conversations, speech analytics software flags them, making it easy for you to find and review the call in detail.

Contact Center 159

Contact Center Customer Satisfaction Sales 159

Fonolo

AUGUST 18, 2022

Your customer service should be accessible to everyone. Contact center accessibility makes it easier for your customers to access impeccable customer service. Offer a large IVR font. Install speech recognition software. Auditory accessibility in a call center might look like this: Offer Visual IVR. Who doesn’t?

Customer Satisfaction 87

Customer Satisfaction Contact Center Customer Service Technology 87

Fonolo

MARCH 30, 2021

TIP: Most contact center software will generate a Call Detail Record (CDR). With that said, the voice channel remains the most popular form of customer service, so it’s important to find a good balance between voice support and your other channels. Here are some tips to help you get started. Take an omni-channel approach.

Contact Center 147

Contact Center Social Media Customer Satisfaction Start-ups 147

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. What is telemarketing software?

Sales 52

Sales CRM Omnichannel Social Media 52

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Visual IVR. Interactive Voice Response (IVR) has been a staple of contact center technology for decades and is better known to customers as a phone menu. Learn More About Visual IVR. DID YOU KNOW?

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

TeamSupport

MARCH 31, 2021

Self-service is still good customer service. Offering an option for customers to help themselves can give your customer support reps more time to focus on improving the big-picture aspects of your service strategy. And the right customer support software makes it easy to give customers what they want when they need it.

Omnichannel 98

Omnichannel B2B Customer Service Customer Experience 98

Callminer

MAY 27, 2020

Although contact centers tend to lead the pack with powerful software integrations and assistive technology, call centers have not been left behind. Most call centers incorporate sophisticated Interactive Voice Response (IVR) systems alongside standard phones, and monitor and analyze a slew of metrics to progressively improve service quality.

Contact Center 207

Contact Center Sentiment Analysis Machine Learning AI 207

Shep Hyken

AUGUST 5, 2022

She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?. Technology solutions and automation have the power to improve customer service in multiple ways. What is Voice bot? navigate an IVR menu and explore self-service options.

Contact Center 69

Contact Center Sentiment Analysis Artificial Intelligence ML 69

Hodusoft

NOVEMBER 30, 2023

Providing exceptional customer service is crucial in today’s call center environment, but what if your customers disconnect even before reaching an agent? This metric serves as a key sign of the effectiveness of a call center’s operations and customer service. Accordingly, you can take appropriate actions.

Customer Satisfaction 59

Customer Satisfaction Technology Technology Actionable Insights 59

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Another key benefit of virtual call center software is its flexibility, enabling agents to work remotely.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Fonolo

MAY 25, 2021

These peak periods in call volume can bring the voice channel to near breaking point. So, when it comes to tackling these never-ending inbound calls on the voice channel, what’s a call center manager to do? 5 Best Practices for Great Self-Service Customer Support. Recognize the value in Visual IVR systems.

Contact Center 104

Contact Center E-commerce AI Customer Satisfaction 104

Fonolo

DECEMBER 6, 2022

2 Audit Your Call Center Software and Tech Tools . Still, your call center software can do a lot more for sales than you think. . For example, Fonolo’s Voice Call-Backs make it easier to retain customers. If they’re looking to upgrade their service or purchase a new product, you’ll still keep the sale. .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Lumoa

JUNE 23, 2021

In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. What is CCaaS?

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Zendesk

MARCH 1, 2024

Most customers are all too familiar with the frustration of calling traditional service lines. ICR can be integrated with other call center technologies, such as interactive voice response (IVR) software and automatic call distribution (ACD), to further improve efficiency. But it doesn’t have to be that way.

Customer Satisfaction 52

Customer Satisfaction Healthcare AI Contact Center 52

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Omnichannel 52

Omnichannel Contact Center Social Media Innovation 52

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. The same report suggests a 60% increase in customer service agents working from home. A cloud-based contact center software is an ideal choice for a hybrid workforce. Role of contact center software in managing a ‘hybrid workforce’. Let’s find out.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Zendesk

JANUARY 27, 2023

Quick facts about conversational interfaces: Bots, voice assistants, and interactive voice routing are everyday examples of conversational interfaces. In interacting with tools like ChatGPT or customer service chatbots, they use conversational user interfaces. Chatbots: Bots allow users to communicate with businesses.

Artificial Intelligence 52

Artificial Intelligence AI Customer Satisfaction Start-ups 52

Hodusoft

SEPTEMBER 14, 2022

How Multi Tenant PBX Software Empowers Telecom Businesses? More than 36% of businesses have adopted VoIP technology for improving the quality of customer service. Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

Fonolo

MAY 4, 2021

Consumer expectation and channel preference have always dictated the direction of customer service and experience. The highly-coveted Millennial and Gen Z consumers expect and demand a certain quality of customer service across all channels. Upgrade your call center software and infrastructure. Improve your self-service options.

Contact Center 152

Contact Center Artificial Intelligence AI Omnichannel 152

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Visual IVR. Interactive Voice Response (IVR) has been a staple of contact center technology for decades and is better known to customers as a phone menu. Learn More About Visual IVR. DID YOU KNOW?

Contact Center 67

Contact Center Technology Technology Artificial Intelligence 67

Hodusoft

AUGUST 4, 2021

Majority of the call and contact center organizations in the past have focused on on-site workforce technologies, overlooking remote service as sizable workers reported to the office every day. This would cause a 60% increase in customer service agents working from home. . Multi-Level IVR . Remote agent. Call Bridging.

Technology 98

Technology Technology Contact Center CRM 98

Callminer

MARCH 30, 2020

This may mean making special use of your Interactive Voice Response (IVR) system to notify callers the moment they open lines of communication with your company. Letting customers know what is going on within your organization can create opportunities to direct them to self-service alternatives where possible.

Contact Center 207

Contact Center Customer Relationship Management CRM Customer Relationship 207

Hodusoft

MAY 26, 2022

HoduCC – Call Center and Auto Dialer Software Stands out as FrontRunner in the Gartner report. Providing impeccable services through tech-driven software, HoduSoft has become one of the reputed names in the unified communication industry. HoduCC is recognized as the Top Call Center Software and Auto Dialer software.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

Fonolo

OCTOBER 11, 2022

The immediate insight into the customer experience is rich with fresh insights you can use to improve your customer service strategy and learn more about your call center. Fonolo’s Visual IVR is ARIA-compliant and accessible to people with disabilities? An accessible call center is simply good customer service. DID YOU KNOW?:

Contact Center 99

Contact Center Customer Satisfaction Customer Feedback Technology 99