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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. And patient satisfaction counts. In other words, better CX can improve patient retention. That’s a serious improvement. Want to learn more?

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Call Center Security: A Guide to Keeping Your Data Safe

Fonolo

There’s a staggering amount of sensitive information that flows through a contact center every day. And employing the right solutions WILL keep your customers and your business safe. They require all vendors to have secure networks and systems, strong access control and regular testing, among other requirements.

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3 ways healthtech startups are improving the patient experience

Zendesk

It’s hard to argue that we’ve reached a digital tipping point, and patients stand to benefit from the shift, whether through easier appointment scheduling or more availability of remote providers. Read on to see how health tech startups are transforming the patient experience. Helping patients manage benefits and find providers.

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Everything You Need to Know About Auto Attendant

Hodusoft

Everything You Need to Know About Auto Attendant If you have ever dialed a business phone number, you must have been greeted by an automated system, which then gives you a series of options and routes you to the right agent and department. As per a research, two out of every three customers prefer natural language IVR systems.

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How the telecom industry is building ‘an Offer You Can’t Refuse’

Steven Van Belleghem

AT&T, then, ventured into the healthcare industry to allow hospital patients to use the AT&T Check-in kiosk at the entrance to register themselves without the need for staff assistance and find out where they will need to go. The latter can also help staff to quickly find wandering or disoriented patients.

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Digital Health. Last Trends and the Nestore’s case

Neosperience

It is interesting to mention the development of telemedicine , which allows doctors and patients to communicate remotely, and to exchange data from monitoring tools such as wearables and smart clothes. Doctors can use them to make remote visits or to visualize patient data virtually and in real-time. .

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Google Business Messages – The Complete Guide 

CommBox

How to Choose Your Google Business Messages Solution . You can also use this account to manage your presence on other Google platforms like Search and Maps. The main advantage of a customer communication solution like CommBox is having Google Business and all other channels in one interface. What is Google Business Messages?