SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Anonymous surveys are the answer! We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. Or seeking higher response rates? So, let’s dive in! Why limit yourself?

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

NOVEMBER 10, 2023

However, there are a few important features that you need to keep in mind while choosing a website feedback tool, such as, User-friendliness: Check if the tool is easy to use and implement into your everyday workflow. Best Features The tool is user-friendly. You can launch any type of survey in just 5 minutes.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. You can analyze real-time data, gather comprehensive insights from journey-based dashboards, and identify your customer’s needs with the text analysis feature. It helps you identify and understand your customer base.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

AUGUST 3, 2023

Look for customization options to tailor surveys to your needs. Opt for robust analytics and reporting features. 5) Usabilla €10,000 per year Free trial available Chat, Email, Mobile App, etc. – Delighted Start at $224 / month Free trial available Live chat, contact form, help center, etc.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But, why are they important?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 13, 2023

Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MARCH 3, 2022

Mandatory features to look for in a great VoC tool? A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Data Analysis.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. Additionally, new users often face a learning curve while navigating its features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. So let’s explore.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. .

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Free Version We also verified if these tools offer a free version, even with limited features, to gauge their complexity. And has a lightning-fast customer support team Best Features The product is easy to use.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 15, 2023

These tools gather input from clients through surveys and later analyze the survey data to identify areas for improvement, refine their services, and strengthen client relationships. Customization Options: A good tool allows you to create tailored surveys and forms. What is a B2B Service Feedback Tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

NOVEMBER 11, 2021

Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. .

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

JULY 15, 2022

Online surveys, undoubtedly are the best means to gather customer feedback online in 2022. Google Forms Features. Real-time data analysis and graphical representation. But sometimes when you need to configure some complicated surveys and need to include external elements, Google Forms is not often the right answer.

Sentiment Analysis 52

Sentiment Analysis Start-ups NPS Customer Feedback 52

SurveySensum

JULY 27, 2022

A business can launch CES surveys to calculate the CES score on a scale of 1-7 and identify how effortful it was for a customer to resolve an issue, raise a ticket, get assistance, or purchase a product or service. But, when to launch a CES survey? It lets you brand your surveys with logos, texts, and other elements.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

JULY 2, 2023

SurveySensum SurveySensum is one of the best CSAT survey tools available in the market. It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. User Behavior Tracking User behavior tracking is like watching how people move and act when they visit a website or use an app.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. The answer was as vague as the question and the survey missed the mark. What is an In-App Survey? Why Use In-App Surveys?

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. The reporting feature needs improvement.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market? SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

SEPTEMBER 13, 2023

5) Hotjar Heatmaps Scroll Tracking Conversion Analysis Free version available Starts at $80 USD/ month 4.3 (5) 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) user/month 4.4 (5) 5) Let’s explore each feedback tool in depth. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

DECEMBER 15, 2022

It is intuitive, engaging, feature-rich, and priced most reasonably. Qualtrics is one of the most popular CX software that helps users create surveys and generate insights based on their feedback. It is an advanced survey tool that lets you understand what your customers or employees feel about your business, brand, or services. .

Sentiment Analysis 52

Sentiment Analysis Actionable Insights AI Customer Feedback 52

SurveySensum

DECEMBER 1, 2021

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. Survey Volume. SurveySensum.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. But first, you need to know the amazing benefits of this survey.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

APRIL 5, 2022

Each survey tool comes with different capabilities and is available at diverse price points. SurveyMonkey is survey software that helps organizations gain insights into their audience. SurveyMonkey is survey software that helps organizations gain insights into their audience. Limited survey design elements. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

SEPTEMBER 12, 2022

It is not entirely text-driven nor does it come only in the form of multimedia. Feedback surveys. Customer feedback surveys are basically a set of 4-5 questions sent to the customer after their interaction with the brand asking about their experience of it. Website surveys (Forms and pop-ups). Email surveys.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis NPS 52

SurveySensum

NOVEMBER 24, 2021

After shooting the NPS survey, once the open-ended responses start rolling in, start categorizing responses into tags. Features, etc. . But when you have thousands of customer feedback, tagging all that feedback from NPS surveys is really challenging. That’s why we created Text and Sentiment Analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. One of the best analysis techniques available is the voice of customer (VoC) template. When to Use Voice of Customer Before we cover building your own VoC template, let’s talk about when to use this type of analysis.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Lumoa

MARCH 31, 2021

Whether it be through surveys, heat maps, or some other means, we try to learn all the time. Actionable insights are processed data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data. The actionable insight would be to change the design of the survey and rephrase/change the question.

Actionable Insights 83

Actionable Insights NPS Net Promoter Score Customer Feedback 83

Intercom

NOVEMBER 30, 2021

Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile. Human support that empowers your team to resolve complex and VIP issues seamlessly with apps and automated workflows. Integrations and Messenger apps. Surveys and qualitative feedback: Typeform.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

SurveySensum

JUNE 24, 2023

Let’s consider a scenario where you ask your team to provide you with the analysis of a survey conducted last week on the prototype of your upcoming mobile app, scheduled to be launched next month. You want to know how well it was received by people between the ages of 25-35, your key demographic for the app.

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

SurveySensum

DECEMBER 7, 2023

Now that we’ve explored the importance of a smooth user journey let’s delve into how website usability surveys play a crucial role in understanding and enhancing this experience. What are Website Usability Surveys? Let’s explore the world of website usability surveys starting with why should you launch these surveys!

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Start-ups Touchpoint 52

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. It has limitless customizable templates for its users with 100+ integrations to third-party apps. . And not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features. . ProProfs Survey Maker. FormAssembly. SurveyMonkey. Zoho Forms.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52