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Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. Technology is an enabler; it’s customer-centricity that is the disruptor today.

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Technology is not a Disruptor, but a Powerful Customer-First Strategy is!

C3Centricity

Technology is often seen by marketing as a disruptor of business as usual, but it isn’t. Technology is in fact an enabler, at least when used properly and appropriately. I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation.

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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking! Were you surprised to read the title of this post?

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You’ve Got Data? Well Don’t Start There!

C3Centricity

Technology is being blamed for disrupting businesses, but most have simply not adapted to this new data-rich world. Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! In fact it seems to drown out their reasoning of what to do and they remain frozen in indecision. Is this your case?

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The Future of Baking: Voicebots & Its Benefits

Ameyo Callversations

The banking sector is also improving digital adoption and introducing several technological disruptors. The conversational tone of the AI tools will enable banks to use tailored information and offer a better customer experience based on their data. IS REMOTE WORKING A GOOD IDEA FOR YOUR CONTACT CENTER? DOWNLOAD NOW.

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Airbnb Gets It. Do You? Learn About The Airbnb Way.

Beyond Philosophy

The Airbnb story starts, as many things do, with technology. Businesses tend to take longer to adapt to technology than consumers, Dr. Michelli says. In this case, technology has provided a disruptor gap in the hotel business by changing customer behavior. The latest thing I am into is Airbnb.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. Change is a chance to survive; we should embrace this change and move forward with lots of positive energy. Your success in life isn’t based on your ability to simply change. Automation is the future.