SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools. What is a Mobile Survey Tool? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Zonka Feedback

AUGUST 15, 2022

Are you interested in conducting market research but need some templates to get started? We unpack market research best practises, survey planning best practises, and share some of our best templates for brand, customer, product, and employee research in this guide. What is a Market Research Template.

Start-ups 95

Start-ups 95

Zendesk

FEBRUARY 7, 2024

What are customer win-back campaigns? Customer win-back campaigns are marketing efforts designed to reengage inactive or churned customers. For the latter, you need a system to recapture those customers. Customer win-back campaigns help businesses regrow customer loyalty through strategic, personalized messages.

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. Now, understand the importance of creating a positive customer experience for your customers. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 26, 2022

Customer feedback has always been a hot topic for companies that aim to be customer-centric. They need to know everything their customers feel about their products, services, support, etc. . And to understand customers’ experience and their expectations, you need online survey tools.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

AUGUST 23, 2023

It also suggests the company is treating its customers well. But if the score isn’t so great, it’s a sign that the company needs to up its game and make things better for customers. With this blog learn how to create an NPS survey in the easiest way possible with SurveySensum and also understand the importance of NPS.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

SurveySensum

MARCH 31, 2023

Many businesses are now opting for WhatsApp surveys to gather customer feedback instead of using Google Forms. Are you also using WhatsApp surveys for your business? WhatsApp surveys are becoming increasingly popular because of their convenience and ease of use. Most of us must have used it once in our lifetime.

Close the Loop 52

Close the Loop Text Analytics Customer Feedback NPS 52

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. In This Article: What’s the importance of a customer feedback strategy?

Customer Feedback 83

Customer Feedback Start-ups Customer Satisfaction Customer Survey 83

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Totango

DECEMBER 22, 2022

ClieOne of the most basic principles of customer success is using your products and services to create advocates for your company/product/brand. Having an army of happy customers can do much of this legwork for you. Client referrals are highly effective when it comes to customer success.

NPS 102

NPS Social Media Net Promoter Score Non-Profits 102

ProProfs

MAY 3, 2023

Just like there’s no smoke without fire, there must be many reasons why customers look for ClassMarker alternatives, right? Here are some cons or drawbacks of ClassMarker online test maker that drive its customers to ClassMarker alternatives. Templates help users get started with assessment creation and deployment instantly.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Just like there’s no smoke without fire, there must be many reasons why customers look for ClassMarker alternatives, right? Here are some cons or drawbacks of ClassMarker online test maker that drive its customers to ClassMarker alternatives. Templates help users get started with assessment creation and deployment instantly.

Education 52

Education Text Analytics CRM Social Media 52

SurveySensum

MARCH 19, 2024

Did you know that asking the right questions can make all the difference in gathering meaningful feedback? Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. The survey had only 5 questions but all of them were open-ended questions, I mean who has the time for that?

Net Promoter Score 52

Net Promoter Score Customer Feedback Construction Customer Survey 52

Aquire

JULY 26, 2021

Customer service agents respond to a wide range of queries – but thankfully, most questions aren’t unheard of. Instead, they can use customer service email templates to cut response times and provide consistent service. First, here’s some advice on how to write customer service emails.

Customer Service 98

Customer Service Start-ups Social Media Customer Feedback 98

SurveySensum

AUGUST 29, 2023

In the world of online shopping, where the touch and feel of a product are absent, customer opinions hold significant sway. A survey by Bright Local revealed that roughly 90% of demographics aged between 18 and 34 trust online reviews. However, the challenge lies in gathering substantial customer feedback.

Social Media 52

Social Media Customer Feedback Touchpoint CX 52

Logicalware

APRIL 27, 2023

Building a data-driven customer experience means following your customers during their journey and analysing the insightful traces they leave behind – to understand what you can do better or differently. Valuable insights on your customers are key to improving contact centre performance and customer satisfaction.

Actionable Insights 52

Actionable Insights NPS CX Voice of the Customer 52

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Zonka Feedback

MAY 1, 2023

Feedback is essential for delivery businesses to improve their service, maintain customer satisfaction, and build a strong brand reputation. Check out the top Customer Satisfaction Survey Questions, Examples & Templates in this article. Delivery Businesses are on the rise.

Customer Satisfaction 52

Customer Satisfaction 52

SurveySensum

APRIL 15, 2024

Surveys, embedded in a web application, yield as high as 60%-70% response rates! You see, these surveys aren’t just about randomly pestering visitors. They’re vital for boosting customer engagement and helping businesses demonstrate their commitment to listening to their audience and delivering personalized experiences.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. So, it’s super important to listen to the voice of the customer. When customers give direct and honest feedback, it helps a lot in making products better. This article shares five easy ways to do just that.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Here’s one of the customer reviews talking about it on the G2 platform.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

Zendesk

APRIL 18, 2023

Customer journey mapping is a simple yet powerful way to gain those insights. A customer journey map frames customer behavior as a story, providing a visual overview of the experiences consumers go through when interacting with a company. What is a customer journey map? Why is customer journey mapping important?

Customer Journey Map 98

Customer Journey Map Social Media Touchpoint Sales 98

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. It has limitless customizable templates for its users with 100+ integrations to third-party apps. . 10,000+ templates and themes are available. Here’re the reasons why customers are looking for Jotform competitors and alternatives. . Customer Service and Support. Google Forms.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

JULY 2, 2023

Well, the obvious reasons here are they offer what you want, the taste is second to none, and the service is just impeccable. Similar is the case with customer-centric businesses. If you keep your customers satisfied, they will keep coming back to you and can even refer you to others. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

NOVEMBER 1, 2023

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. What sets it apart from traditional survey tools is its focus on providing a more conversational and interactive survey experience. And here’s a customer review on this.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

JULY 27, 2022

Every business wants to build a loyal customer base to run its business in the long run. . But, how do you build a loyal customer base? Is it all about the quality of your products and services alone? Or is there something else involved in creating loyal customers? . But, when to launch a CES survey? in detail. .

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Fonolo

OCTOBER 11, 2022

After-call surveys give you rich insights into your call center’s day-to-day operations. They’re kind of like customer satisfaction surveys, except they’re sent to a customer immediately after an agent-customer interaction. There’s something special about the after-call survey’s authenticity.

Contact Center 99

Contact Center Customer Satisfaction Customer Feedback Technology 99

Fonolo

APRIL 1, 2021

If your customers aren’t happy with the experience you provide, they’ll leave you without a word. That’s where CSAT — or customer satisfaction — scores come in. This KPI is essential for contact centers to measure how their customers feel about their service. Gather and utilize customer feedback.

Contact Center 152

Contact Center Social Media Customer Satisfaction Omnichannel 152

Experience Investigators

NOVEMBER 30, 2021

In my work consulting, training, and running workshops , one consistent theme I find is teams are super eager to begin the Customer Journey Mapping process. Customer Journey Mapping can reveal — and help solve — a lot of problems in the customer journey. What is a CX Persona? Motivations. Frustrations.

Customer Journey Map 133

Customer Journey Map Customer Experience Touchpoint CX 133