terms-and-conditions privacy-policy 
Zendesk
MAY 27, 2022
As a service-first company, we update our terms and policies on an annual basis, driven by customer feedback, evolving legal standards, and product updates. If you would like more information about our legal terms, please visit our Agreements and Terms Website. Privacy Notice. A summary of the key updates is below.
Customer Experience Matrix
APRIL 26, 2024
It’s eleven years since the term “customer data platform” appeared in 2013. In fact, the formal CDP Institute definition – "packaged software that builds a persistent, unified customer database accessible to other systems" – is carefully crafted so that each term identifies a differentiator between CDP and some other type of system.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSAT.AI
SEPTEMBER 7, 2022
The industry has trained customers to be rude with a cycle of lies in customer service and poor handling of issues. Abusive behavior begets abusive behavior. If you don’t watch your words you train your customers to do the same. We Value Your Business. Often what a company says doesn’t match what a company does. Why bother?
Customer Experience Matrix
AUGUST 27, 2020
Until recently, most marketers were content to leave privacy compliance in the hands of data and legal teams. This means marketers must become increasingly involved with the privacy systems to ensure a positive customer experience, gain access to the data they need, and ensure they use the data appropriately. Policy definition.
Beyond Philosophy
JULY 15, 2021
However, when it comes to privacy, we have very little of it these days. We discussed privacy, or rather our lack of it, on a recent podcast. The Psychology of Privacy. A couple of different theoretical frameworks surround the psychology of privacy. On some level, needing privacy is universal for people.
Aquire
AUGUST 30, 2021
Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. Maybe the owner greets you by name. Maybe a sales associate even remembers what you’ve bought before and can recommend other things you’ll like. First, let’s take a look at the nuts and bolts. Higher customer retention.
Intercom, Inc.
JUNE 17, 2021
As vaccination efforts soar and lockdowns ease, people are slowly leaving home and getting back to the office. But what can we do to make this transition as smooth as possible? It’s been a while since, almost overnight, we had to pack our things and start working from home due to the COVID-19 pandemic. Can we still function in a busy office setting?
Expert insights. Personalized for you.
98 
Let's personalize your content