ujet-for-on-demand-services 
UJET
NOVEMBER 19, 2020
While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. But for many businesses, it is. Data Accuracy.
UJET
NOVEMBER 19, 2020
While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. But for many businesses, it is. Data Accuracy.
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Beyond Philosophy
AUGUST 25, 2022
As Vasili Triant , Chief Operating Officer of UJet , explained on a recent podcast, many go-to-market activities can help in this effort. Triant explains that UJet is a pioneer in the next generation of cloud contact center applications, typically called cloud contact center as a service. Defining Proactive.
UJET
JULY 2, 2020
Both Baker and Dave bring extensive experience in the contact center and SaaS space, leading and scaling teams to meet the growing needs of digital-first and smartphone-centric consumers and the increasing demand for cloud-native contact center solutions. Baker Johnson. Dave Bullock. Reinforcing Our Vision.
UJET
JUNE 25, 2021
And, while this unprecedented shift to digital has been embraced in the world of customer service, confidence in the quality of digital-first customer service is lagging behind. In fact, one out of three businesses surveyed in 2020 said they were not confident that the experience they were providing to their customers was “good.”.
DMG Consulting
NOVEMBER 7, 2023
It also spotlights how workforce engagement management (WEM) components of contact center as a service (CCaaS) platforms provide essential solutions to meet escalating customer demands and engage and retain today’s workforce. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.
UJET
DECEMBER 17, 2019
According to Gartner ’s 2019 Strategic Roadmap for Customer Service and Support Technologies (May 2019), “an organization’s CSS technology stack is often composed of disparate overlapping systems, leaving both customers and employees with a disjointed experience.” Getting Customers Connected.
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