Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

CEM 118

CEM VOC Customer Feedback Voice of the Customer 118

SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

Sentiment Analysis 59

Sentiment Analysis Customer Feedback Actionable Insights Touchpoint 59

Help Scout

AUGUST 22, 2023

Weekly videos are a fun, easier-than-you-think alternative to all-hands meetings and boring email updates. Here’s how Help Scout does it. Read the full article

98

98

NGDATA

MARCH 28, 2024

Short-form videos are popular in digital marketing, while live streaming and authentic content showcase authority. Personalization and authenticity are key, and AI-enhanced videos are transforming content creation. Interactive video content deepens audience connections. appeared first on NGDATA.

AI 40

AI 40

Callminer

AUGUST 26, 2018

We are happy to share three video success stories from customer's that utilized speech analytics and automated scoring to achieve their overall goals.

Contact Center 182

Contact Center 182

Customer Think

SEPTEMBER 10, 2021

Video marketing is the current trend, bolstered by social media platforms such as TikTok and YouTube, which are putting video at the center of our everyday lives. In business, the benefits of making website landing pages more interactive and integrating video into more traditional marketing campaigns have been discovered.

Social Media 133

Social Media 133

Help Scout

AUGUST 22, 2023

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly. Read the full article

76

76

Callminer

FEBRUARY 5, 2019

Including Analyze video! Learn 3 ways how you can improve your call center monitoring practices through call analysis and agent feedback.

182

182

Customer Think

DECEMBER 1, 2021

Are you thinking about adding videos to your marketing strategy? Videos are an excellent way to generate leads, build trust with your audience, and secure more sales. If so, you’re in the right place. You may be shocked to learn that despite the explosion of visual content over the last several years, 43% of shoppers […].

Sales 130

Sales 130

Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Customer Experience 89

Customer Experience Contact Center Management Consulting CX 89

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Contact Center 89

Contact Center Net Promoter Score Customer Experience Engineering 89

Ameyo Callversations

JANUARY 19, 2022

Video contact center offers a rich feeling of presence to the customers and highly collaborative communication due to its real-time nature. 90% of businesses are likely to spend more on video conferencing in 2022 to improve the customer experience. What is a Video-enabled Contact Center? – Vox Media.

Contact Center 105

Contact Center Touchpoint Social Media Customer Expectations 105

Customer Think

DECEMBER 30, 2023

As you probably know, videos have taken the lead in content consumption, so creating videos is a great way for businesses to generate leads and boost sales.

Sales 59

Sales 59

Customer Think

JANUARY 14, 2024

In this 3:01 video, Colleen Stanley and Steven Rosen stress that sales leaders must hold their teams accountable for performance. They note that leaders often accept excuses and attempt to rectify poor performance but underscore that individuals must ultimately be responsible for their results.

Sales 49

Sales 49

Intercom, Inc.

AUGUST 6, 2018

Here at Intercom, one way we’ve tackled this problem is by creating personalized videos. Pairing automated in-app messages with personalized videos has enabled us to strike that delicate balance between being efficient and being human. Nearly 50% of our customers opened our first video message! Start with the end in mind.

Customer Relationship 148

Customer Relationship Start-ups Education Sales 148

Customer Think

MAY 4, 2021

If you plan to involve videos in your marketing strategy, you will definitely need to create a conversion funnel for your video ads. Paradoxically, but advertising can be a non-salesy and engaging way to interact with your target audience if you approach it correctly.

126

126

Intercom, Inc.

AUGUST 30, 2018

Video is one of the best ways to capture someone’s attention, and when paired with our Custom Bots and apps, you can turn that attention into action, automatically. Whether it’s to help convert a key account, to promote your latest product, ask for feedback, or just prompt them to start a chat, video can help.

Sales 132

Sales E-commerce 132

Help Scout

AUGUST 22, 2023

Every entrepreneur can benefit from these 10 videos of leaders doling out straightforward advice. Read the full article

76

76

Customer Think

NOVEMBER 18, 2021

Image via Freepik Let’s be honest, when you want to know why your computer stopped working and how to fix it, you’d rather see a video on YouTube than read a manual book to find the solution. 68% of individuals said they would prefer watching a video than […]. Your customers actually feel the same way.

Customer Service 118

Customer Service Customer Loyalty 118

Customer Think

SEPTEMBER 1, 2021

Videos have grown to be the favored type of content by most marketers and business owners, as they can be tweaked to reliably engage audiences across all demographics and niches. The thing is that as the video offering online keeps getting bigger and more varied, your need to differentiate and stand out also grows in […].

105

105

Customer Think

FEBRUARY 13, 2024

In this 3:42 video, Rika Cuff discusses and shares her strategies for fostering a culture of recognition within organizations. She emphasizes the importance of consistency and accountability, highlighting the power of recognizing and appreciating the efforts of team members.

Sales 49

Sales 49

Steven Van Belleghem

AUGUST 30, 2020

The following videos were the three most popular ones during the last few weeks. The post Your three favorite summer insights videos appeared first on Steven Van Belleghem. AI Filters create the need to invest urgently in branding. Three customer benefits you can create thanks to technology.

AI 98

AI Technology Technology Customer Experience 98

Experience Investigators

JANUARY 18, 2023

That’s what we look at in this video – sponsored by PayPal. What are the best ways to set expectations in a digital purchasing journey? To learn more about how PayPal can serve your company and your customers, visit [link].

CX 52

CX Finance 52

Customer Think

MARCH 19, 2024

In this 4:41 video, Ryan Thomas discusses the importance of teamwork and collaboration in driving business success. He highlights the significance of being a partner rather than just a customer vendor. He emphasizes the need for leaders to embrace the power of teamwork to provide the best solutions for customers.

Sales 40

Sales 40

Intercom, Inc.

NOVEMBER 20, 2018

At Loom , we think we’ve found the solution – video. Send a video, not a thousand words. And that’s where video comes in. Video can provide one of the most personal experiences for businesses seeking to make a effective connection with potential customers. Answering support tickets with quick videos.

Social Media 146

Social Media Sales Customer Loyalty Start-ups 146

LitmusWorld

OCTOBER 4, 2021

Nate Brown [video] appeared on LitmusWorld. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Nate Brown is the Chief Experience Officer at Officium Labs.

CX 52

CX 52

LitmusWorld

OCTOBER 4, 2021

Megan Burns [Video] appeared on LitmusWorld. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Megan Burns is a CX strategist, author and keynote speaker.

CX 52

CX 52

LitmusWorld

OCTOBER 4, 2021

Jim Tincher [video] appeared on LitmusWorld. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Jim Tincher, CCXP, is a customer experience expert, author, and speaker.

CX 52

CX Customer Experience 52

LitmusWorld

OCTOBER 4, 2021

Adam Toporek [video] appeared on LitmusWorld. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Adam Toporek is a CX thought leader, author, and keynote speaker.

CX 52

CX 52

LitmusWorld

OCTOBER 4, 2021

Karyn Furstman [video] appeared on LitmusWorld. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Karyn Furstman, CCXP, VP CX Strategy & Solutions at Designit, a Wipro Company.

CX 52

CX 52

LitmusWorld

OCTOBER 1, 2021

Ian Golding [video] appeared on LitmusWorld. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Ian Golding, CCXP, is a CX consultant, speaker, and blogger.

CX 52

CX 52

LitmusWorld

OCTOBER 4, 2021

Jeannie Walters [video] appeared on LitmusWorld. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Jeannie Walters, CCXP, is a speaker, blogger, and the Founder/CEO of Experience Investigators™ by 360Connext.

CX 52

CX 52

LitmusWorld

OCTOBER 1, 2021

Chip Bell [video] appeared on LitmusWorld. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Chip Bell is a renowned keynote speaker, CX author and consultant in customer loyalty.

Customer Loyalty 52

Customer Loyalty CX 52

Aquire

SEPTEMBER 20, 2021

Video has become a big part of people’s daily lives. And as with all types of technology, the pros and cons of video chat have been getting clearer with time. For example, as remote work becomes more commonplace after the COVID-19 outbreak, so will video chat. But, there are still cons attached to the use of video conferencing.

Retail 86

Retail Omnichannel Start-ups Sales 86

Heart of the Customer

AUGUST 8, 2019

In the first day we shared the literal voice of the customer, collected through 46 video interviews with customers. These video interviews shared the power of when the customer experience goes right, as well as the ramifications of when it goes […]. The post Video Interviews = CX Impact appeared first on Heart of the Customer.

CX 87

CX Voice of the Customer Customer Experience 87

Doing CX Right

APRIL 24, 2022

Ethan Beute, Autor and Chief Evangelist at BombBomb, shares best practices for using videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator. The post Improving Communication and Rehumanizing Business Through Videos appeared first on Doing CX Right.

CX 59

CX 59