The Belding Group

JANUARY 9, 2024

For an organization to be truly customer-focused, internal customers - those colleagues who depend on us to get their jobs done - need to be treated with the same care and respect with which we show external customers. Shaun Belding | www.shaunbelding.com

Customer Service 130

Customer Service 130

Beyond Philosophy

FEBRUARY 28, 2017

Like all new employees, he will have to learn people’s names, adjust to the way things get done, and figure out where the restrooms are. Being new can be tough, and yet the first three months are a critical time when superiors and coworkers form their opinions about you. What are the things you should and shouldn’t do?

Construction 131

Construction Social Media Start-ups Customer Experience 131

Help Scout

JUNE 30, 2021

It’s still yesterday for you. Statistically speaking, you (like most of my Help Scout colleagues) are probably somewhere in the Northern Hemisphere. Meanwhile, I cling to the bottom of the planet in Australia, probably in your tomorrow. Shorter weeks together: Your Friday is their Saturday, their Sunday is your Monday.

Legal 134

Legal Start-ups Healthcare Customer Service 134

Zendesk

MARCH 12, 2021

In late January 2021, CX executives and industry leaders gathered for an intimate conversation with CNN anchor Fareed Zakaria, author of 10 Lessons for a Post-Pandemic World , to discuss the challenges that business leaders currently face. Digital experiences have staying power. 3 key lessons. The rise of the digital elite.

CX 98

CX Hospitality Hospitality Government 98

Intercom

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? However, there will always be a time when you’re not able to keep your promise. The third step, then, is recovery – how can you restore trust so the customer will give you another chance?

Customer Experience 64

Customer Experience Start-ups Hospitality Hospitality 64

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

ProProfs

AUGUST 12, 2022

A sure-fire way to cope with this is to pop fun and excitement into your virtual meet-ups! . But, how do you make remote meet-ups exciting? We present to you – team quizzes ! Virtual team-building quizzes (which you can create easily using an online quiz maker ) work like a charm for boosting employee morale. .

Social Media 52

Social Media Sports Start-ups Gaming 52