Fonolo

DECEMBER 8, 2023

We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. In 2024, we think they will get a major glow-up as companies embrace a much more intelligent version of chatbots.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

TeamSupport

DECEMBER 20, 2023

In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem. To get real value out of AI, the technology you implement needs to be trained on your processes, digest data, and more.

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Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Customer Think

DECEMBER 17, 2023

Anyone who’s been paying attention to the news in recent months has heard of ChatGPT, the ground-breaking artificial intelligence (AI) chatbot created by OpenAI. Like nothing else in the long-and-winding history of AI development, ChatGPT has seized the imagination of the general public.

AI 69

AI Artificial Intelligence Technology Technology 69

VOZIQ

DECEMBER 22, 2023

Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).

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AI Customer Loyalty Artificial Intelligence Machine Learning 52

Customer Think

DECEMBER 27, 2023

Artificial Intelligence (AI) has become an essential tool for businesses to improve their customer experience. AI-powered tools can help businesses to better understand their customers and provide personalized, efficient, and effective customer service.

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AI Artificial Intelligence Customer Experience Customer Service 59

TeamSupport

DECEMBER 8, 2023

Automation and AI To enhance efficiency and response times, consider customer support software that incorporates automation and artificial intelligence (AI). AI-powered features such as suggested solutions and automatic chat summarization can speed up time to resolution and improve overall customer satisfaction.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Experience Investigators

DECEMBER 5, 2023

Are you ready to uncover the secret to balancing human touch with the scalability of Artificial Intelligence (AI) in Customer Experience (CX)? The role of consistency, authenticity, and the human-AI equilibrium in building solid customer relationships won’t escape our analysis.

AI 52

AI Artificial Intelligence CX Customer Relationship 52

DMG Consulting

DECEMBER 4, 2023

AI Should Revolutionize Customer Experience 2023 was a tumultuous year for many businesses. Artificial intelligence is changing the business landscape, and while guardrails and regulation are necessary, its possibilities are unbounded. 2024 is going to be the year of AI and automation for the CX world.

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AI Artificial Intelligence Customer Experience Contact Center 48

CommBox

DECEMBER 5, 2023

The rise of artificial intelligence (AI) has really paved the way for the integration of chatbots into customer service strategies in various aspects and environments. Context-Aware Responses Generative AI like ChatGPT excels in producing context-aware responses, creating a dynamic and engaging conversation.

Customer Service 97

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Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

AI 52

AI Artificial Intelligence Gaming Technology 52

CommBox

DECEMBER 6, 2023

Whether it’s smoothly working with artificial intelligence (AI) or becoming more skilled in different languages, businesses that understand and adjust to these changes will be the pioneers in customer service. The following points cover future applications, in new trends that are likely to reshape how live chatbots work.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

CommBox

DECEMBER 12, 2023

In the realm of customer service, the integration of Artificial Intelligence (AI) has become increasingly prevalent, with generative AI chatbots playing a pivotal role in providing efficient and streamlined human-like support. Misconception 1: AI Chatbots are Impersonal and Provide a Bad Customer Experience.

AI 96

AI Customer Satisfaction Machine Learning Artificial Intelligence 96

Logicalware

DECEMBER 18, 2023

Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change. With that, let’s wrap up some key highlights from this year: AI reached new heights AI took the spotlight in 2023.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

SurveySensum

DECEMBER 29, 2023

International Evaluation of an AI System for Breast Cancer Screening. Ethics and Governance of Artificial Intelligence for Health. The Impact of Artificial Intelligence in Drug Discovery. Nature Medicine, 25(10), 1430–1431. McKinney, S. Sieniek, M., Godbole, V. Nature, 577(7788), 89–94. World Health Organization.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Hodusoft

DECEMBER 6, 2023

Adaptive Scripting Logic Adaptive scripting serves as the intelligence behind call center scripting, allowing the system to adjust exchanges based on customer input. As customers mention specific topics or respond to queries, the system uses its intelligence to guide agents on appropriate responses.

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CRM Machine Learning Customer Satisfaction Gaming 59

SugarCRM

DECEMBER 19, 2023

Integrated analytics and AI are key tools for tracking customer intent 80% of surveyed leaders report that they will turn to AI to maximize the value of their CRM platform over the next five years. Generative AI has a knack for crafting deeply individualized customer exchanges.

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SugarCRM

DECEMBER 14, 2023

Such tools use artificial intelligence to offer your company a series of benefits: Get full situational awareness of your business and customers based on historical data and customer journeys. Accelerate processes by reducing time, costs, and technical expertise usually required for project-based AI predictive analytics.

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SugarCRM

DECEMBER 28, 2023

Mazars relied on automation and Artificial Intelligence heavily within this process to maximize the value of their new CRM. In fact, according to our most recent research report , 80% of companies today, like Mazars, use AI to leverage their CRMs to the maximum value.

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Data Entry Artificial Intelligence CRM Finance 26

eglobalis

DECEMBER 7, 2023

Best Customer Experience Books 2023 in Digital Data, Design and Centricity The post Best Customer Experience Books 2023 in Digital Data, Design and Centricity appeared first on Eglobalis.

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Customer Experience Artificial Intelligence Contact Center Innovation 133

eglobalis

DECEMBER 5, 2023

True Personalisation is Unworkable for Customer Experience The post True Personalisation is Unworkable for Customer Experience appeared first on Eglobalis.

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Customer Experience Artificial Intelligence CXM Contact Center 135

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. TL;DR Ditch boring surveys, embrace AI magic! It offers smart text analysis, sentiment analysis, decoding intent, and much more.

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AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Zendesk

DECEMBER 11, 2023

Artificial intelligence (AI) is powering one of the biggest transformations in history, but powering AI is vast amounts of energy— an estimated 85.4 According to a recent MIT study, training a single AI model can emit as much carbon as five cars in their lifetimes. million minutes of agent time for our customers.

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AI Artificial Intelligence Engineering Education 52

SurveySensum

DECEMBER 20, 2023

Plus, because ERICA is guided by artificial intelligence (AI), it always gives the right information. It’s quick and doesn’t make customers wait in line to talk to a human. With ERICA’s help, managing bank accounts becomes easier. So, using ERICA makes banking more accurate and convenient for customers.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

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