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Uniphore Collaborates with Cisco to Enable Better Customer Experiences

Uniphore

Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

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Conversational AI: The Beginner’s Guide [2021]

Aquire

Machine learning (ML). Conversational applications use ML to better understand human interactions. The application uses ML to learn and finetune responses over time. The post Conversational AI: The Beginner’s Guide [2021] appeared first on Acquire. The more data is fed into a system, the more capable that system becomes.

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30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond

Aquire

In 2021 and the years to follow, the prevalence of chatbots will increase significantly, not least because the pandemic encouraged businesses to realize the necessity of having a digital presence, regardless of their size and type. ( Gartner ). percent from 2021 to 2028. The global chatbot market size was estimated at $430.9

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Why Your AI Project Is Failing To Deliver Value

VOZIQ

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. A successful ML implementation requires all the talent and resources in place. Translating data into action.

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A tale of two contact centres: Omnichannel versus multi-channel 

Logicalware

In fact, Puzzel’s 2021 survey reported that more than a third (35%) of respondents expect customer service agents to have immediate background knowledge on their query, and 23% wanted the ability to move between channels without disruption. This can free up agents to focus on more complex issues and provide a better customer experience.

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Understanding Conversational AI Technology

Execs In The Know

Conversational AI uses various technologies such as Automatic Speech Recognition (ASR), Natural Language Processing (NLP) , Advanced Dialog management, and Machine Learning (ML) to understand, react, and learn from every interaction. To attend live or watch on-demand, please register. .

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IVAs Role in Delivering a Great Service Experience

DMG Consulting

A second major area is the use of machine learning (ML) (supervised, semi-supervised, and unsupervised) to increase the effectiveness and value of these applications. For a detailed analysis of the IVA market and for assistance in selecting the right IVA partner, see DMG’s 2020 – 2021 IVA Product and Market Report.

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