SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. Offer CX experts to assist you in survey design, data analysis, and best practices implementation. Book your Free CX Consultation with SurveySensum Request a Demo

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Lumoa

OCTOBER 15, 2023

Our research – “ State of Customer Experience 2023 ” showed that 37.5% of respondents mentioned that the other departments didn’t really see how CX initiatives made a difference. There are various CX platforms that can do that. And let’s not forget budget – a tight budget was a challenge for 32.8%

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

SurveySensum

OCTOBER 26, 2022

Text analytics . Analytics and reports . AI chatbot . Its one-on-one consultation with the CX expert enables users to take action on the feedback, allowing them to improve their customer experience. . Text analytics . Analytics and reports . AI chatbot . Online survey tool. SurveySensum.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

SEPTEMBER 14, 2023

SurveySensum SurveySensum stands out as one of the best AI-enabled in-app feedback platforms, offering a comprehensive set of features that make gathering customer feedback and insights effortless. It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 26, 2024

SurveySensum SurveySensum is one of the best survey tools that offers a range of features – from industry-specific surveys to real-time text analysis and a real-time ticketing system that equips users with actionable insights and timely interventions. This ultimately enhances the overall customer experience and drives CX-focused ROI.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

SurveySensum SurveySensum is one of the best online survey tools that offers a range of features – from industry-specific surveys to real-time text analysis and a real-time ticketing system that equips users with actionable insights and timely interventions. 5 Pricing: Contact Qualtrics for pricing details. G2 Rating: 4.5/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling. April: When I joined woom Bikes, the U.S.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Analyze the gathered feedback with the cutting-edge technology of Text analytics software.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

NOVEMBER 13, 2023

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? This is why it is all the more important that businesses pay attention to their mobile CX. Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Create Mobile-Friendly Surveys and Improve Your CX Request a Demo

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%. They were significantly losing out on the customers and they didn’t know what to do.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 10, 2023

9 Website Feedback Tools: A Quick Overview 9 Best Website Feedback Tools of 2023 SurveySensum UserTesting Chattermill GetFeedback NiceReply Hotjar BugHerd Qualaroo SurveySparrow Conclusion What is a Website Feedback Tool? The Text Analytics software enables users to get actionable insights from open-ended feedback.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

FEBRUARY 1, 2024

Or simply use a customer feedback tool like SurveySensum that comes along with a CX consultant who can help you identify the right feedback collection method for your business. SurveySensum’s AI text analysis tool does this automatically by examining thousands of comments. Meeting customers on platforms they use daily (e.g.,

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Lumoa

AUGUST 8, 2023

In the visual above, we see Lumoa’s AI in action, determining whether parts of a comment are positive, negative, or neutral.In this example, the AI has identified a portion of the comment as “positive.” Here, we see an example of Lumoa’s AI performing regression analysis. Download your copy now!

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

OCTOBER 17, 2023

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool? No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 23, 2023

This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52