Execs In The Know

APRIL 26, 2023

This blog post provides an overview of why organizational transformation is crucial for business leaders, what advantages it offers them, the possible roadblocks they may face on their journey towards creating meaningful change in their organization, and perhaps most importantly – how to reap its rewards!

CX 98

CX Innovation Artificial Intelligence Gaming 98

Comm100

MAY 25, 2022

Many changes, which seemed like far-flung future possibilities, occurred overnight. Redefining the Customer Agent Experience. The past two years have seen upheavals in the amount of talent working at contact centers as workers moved on to new jobs or just quit entirely. Challenges have emerged in the past two years.

Contact Center 52

Contact Center Customer Service Social Media Omnichannel 52

PeopleMetrics

DECEMBER 7, 2015

If you work in a company that takes its longevity seriously, there’s a high likelihood you’ll find yourself face-to-face with the notion of retraining your customers. Future business goals are clear, the business is thinking tactically about how to achieve them, and the business wants to keep its current customer base.

Customer Experience 67

Customer Experience Customer Retention Touchpoint Customer Loyalty 67

Execs In The Know

MAY 22, 2023

In this blog post, we’ll be exploring the benefits and challenges associated with focusing on agent-focused employee experiences, specifically how integrating this kind of approach can improve customer interactions. What does a positive agent-focused employee experience look like? Enter the agent-focused employee experience.

CX 64

CX Technology Technology Construction 64

Fonolo

SEPTEMBER 18, 2018

It’s a term with multiple meanings, all of which are central to the future of commerce, customer service and, more broadly, how people and companies are going to interact in the future. Chris popularized the term “conversational commerce” in a widely-read blog post a few years ago, so some say he “coined” the phrase.

E-commerce 65

E-commerce Social Media Contact Center AI 65

SurveySensum

SEPTEMBER 15, 2023

And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. We are going to answer them here in this blog along with the top 10 B2B service feedback tools. You’re not alone. This is where customer feedback tools become essential.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

ProProfs

MARCH 31, 2016

And although SCORM isn’t going away anytime soon, Tin Can has taken the e-learning world by storm, redefining the very fabric of learning experience tracking. These platforms could be anything from a Learning Management System , websites, blogs, eBooks, YouTube videos, online libraries and so on. So what exactly is the Tin Can API?

Data Mining 86

Data Mining Technology Technology Engineering 86

ClientSuccess

MARCH 20, 2018

I know that Ari Hoffman, Marisa Delao, and many others worked really hard to bring to light the “Top Customer Success Strategists of 2018”. Here is many of the great advice from the Top Customer Success Influencers: “Customer Success, done right, reminds your customer base why they’re doing business with you now and in the future.”.

Engineering 40

Engineering Customer Experience Customer Service 40

Intercom

SEPTEMBER 28, 2023

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. But while there are reasons for apprehension, today’s guest sees plenty more to feel excited. Suddenly, AI is everywhere. Where should we focus our efforts? How can we successfully integrate AI into our processes?

AI 59

AI Start-ups Education Customer Service 59

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. In this unprecedented societal shift, as the reality of this new COVID-19 pandemic took the world by surprise, it has affected everyone’s life. Your success in life isn’t based on your ability to simply change.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

SurveySensum

JULY 14, 2020

They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

MARCH 28, 2016

And although SCORM isn’t going away anytime soon, Tin Can has taken the e-learning world by storm, redefining the very fabric of learning experience tracking. These platforms could be anything from a Learning Management System, websites, blogs, eBooks, YouTube videos, online libraries and so on. So what exactly is the Tin Can API?

Data Mining 45

Data Mining Technology Technology Engineering 45

Qualtrics

JUNE 6, 2019

Antonio J Lucio – Lucio is the Global CMO at Facebook, and worked for HP, Visa, and Pepsico before that. He’s a proud father of 5 daughters and lives to help people find purpose and meaning at work. She’s also worked in marketing for Apple, PepsiCo, and Ashley Stewart. Prior to Adobe, she was the VP of marketing for Intel.

Transportation 33

Transportation Entertainment Sports Social Media 33

Intercom, Inc.

DECEMBER 18, 2019

In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy. As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom.

Non-Profits 30

Non-Profits Sales Start-ups Engineering 30

Comm100

MARCH 20, 2018

Use the steps laid out in this blog post to write winning sales letters your peers will wish they had sent. And writing personalized letters to customers on their special days – such as birthdays or anniversaries – can set your company apart from the competition, and help and you build business relationships that could last a lifetime.

Non-Profits 40

Non-Profits B2B Sales Sports 40

Intercom, Inc.

JUNE 6, 2019

I stumbled into journalism by starting a blog, writing in English about the French tech scene. For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. But how do you decide when to build an app for your product and what platforms to invest in?

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

ProProfs

JANUARY 6, 2022

Corporate eLearning has grown by an impressive 900% in the last 16 years. The global eLearning market is projected to reach $325 billion by 2025. These numbers indicate only one thing – the eLearning industry is only gaining ground with time. The growing use of both paid and free eLearning authoring tools is a contributing factor here.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52