ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. AI, automation and machine learning mean solutions are available to meet these expectations – at scale. In 2024 we are launching our education program.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. AI and automation is increasingly important to support teams , which need to do more with less due to headcount reductions and budget cuts.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Educate customers on new features.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Helpt

FEBRUARY 14, 2024

It's a forward-looking approach, making educated guesses based on historical data. Prescriptive Analytics : The most advanced form, prescriptive analytics, suggests actions you can take to affect desired outcomes. Improvements in these areas can signal the effectiveness of DDDM in driving business growth and competitive advantage.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

NOVEMBER 6, 2023

Step 2: Analyze your NPS Feedback You have collected your NPS data by launching your survey at the right time through the right channels, now the next step is to analyze it thoroughly to gather actionable insights. This proactive approach will lead to increased loyalty, higher customer retention, and sustainable business growth.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. with the help of AI and ML. Which one should you opt for?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52