Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. AI and automation is increasingly important to support teams , which need to do more with less due to headcount reductions and budget cuts.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Helpt

FEBRUARY 14, 2024

It's a forward-looking approach, making educated guesses based on historical data. Prescriptive Analytics : The most advanced form, prescriptive analytics, suggests actions you can take to affect desired outcomes. It involves more in-depth data mining and correlations.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

ECXO

JUNE 11, 2023

You will need to analyse real-world customers to get to the actionable insight you need. You will need to analyse real-world customers to get to the actionable insight you need. We aim to educate practitioners and companies while generating a unified customer experience model with a European regional focus.

B2B 130

B2B B2C Touchpoint Actionable Insights 130

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. Having a person listening to every call and transcribing them isn’t really an effective strategy.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

Lightico

JULY 8, 2021

We have curated the conference lists towards what can be considered the definitive list of educational, innovative and impact-full conferences across USA, Canada, UK, and Europe. Such as regulatory impacts, fintech issues like AI and other emerging technologies. . When: March 7-10, 2022, Las Vegas, NV.

Finance 52

Finance Compliance Retail Innovation 52

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies. International Evaluation of an AI System for Breast Cancer Screening. Nature Medicine, 25(10), 1430–1431. McKinney, S.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SugarCRM

FEBRUARY 14, 2023

Capture actionable insights from your marketing performance to understand what’s driving revenue with interactive dashboards and shareable reports. To do this, marketing creates and shares educational content that is tailored to each stage of the funnel. Prioritize leads based on AI-powered lead-conversion scores.

Sales 26

Sales Education Social Media CRM 26

SurveySensum

NOVEMBER 6, 2023

Step 2: Analyze your NPS Feedback You have collected your NPS data by launching your survey at the right time through the right channels, now the next step is to analyze it thoroughly to gather actionable insights. And in order to do that you need to calculate and understand your NPS score.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. with the help of AI and ML. Surveys are indispensable tools in the modern business world. Which one should you opt for?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

ClearAction

JULY 11, 2023

How are you mining Customer Service interactions to educate value creators and fulfillers and communicators? How are you collecting, communicating, and championing the wealth of mined insights to guide efficiency efforts and inspire growth efforts ? Your AI/ML/big data is grossly incomplete without mining Customer Service calls.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

Callminer

JULY 15, 2019

Check out the links and info below to see why AI is such a big deal in the modern business realm. What Can AI Do To Help Your Business Today? It’s all the buzz, but how can you sort through the hype to find out AI can really help your contact center? According to Forbes, the industry is projected to reach $77.6 Billion in 2022.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Taylor Reach Group

MAY 24, 2018

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! 2018 SWPP Annual Conference: June 4-6, Nashville, TN. and Now What?’ of quality monitoring.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Qualtrics

MAY 22, 2019

This strategy of helping customers get more educated through social media can help cut down on the amount of support calls your customers get because they’re learning through a self-service model and constantly absorbing information if they’re actively following your accounts. Tiffany and Co.

Social Media 40

Social Media Entertainment Education Actionable Insights 40

Totango

MAY 30, 2019

Stevie Award judges include more than 200 of the world’s most respected executives, entrepreneurs, innovators, and business educators. For over 30 years, the SIIA CODiE Awards have honored thousands of software, education, information and media products for achieving excellence and innovation in technology.

Innovation 12

Innovation Technology Technology Education 12

ProProfs

FEBRUARY 16, 2023

✅ AI-enabled reports & statistics for a detailed analysis. Branding, automatic scoring, multilingual support, and AI reports are some of the major USPs of this tool. ClassMarker ClassMarker is an online quiz creator software enabling users to create custom online tests and quizzes for educational, business, and training purposes.

Start-ups 52

Start-ups Gaming Education Entertainment 52