ECXO

NOVEMBER 9, 2023

Prepare to be inspired and equipped with actionable insights that can truly make a difference. Design of Work Experience , Author, Coach, and Educator. -With clarity and precision, she imparts pivotal concepts and initiates a journey towards sustainable, positive impact. Karen’s Bio: Principal of Co.-Design

CX 52

CX CXM Government Contact Center 52

Comm100

NOVEMBER 21, 2023

Actionable insights can then be derived from it to inform government or campaign strategy. A complete overhaul Governments need to actively be involved in funding and encouraging tech-based education. Government use of new technologies and AI doesn’t have to stop at mere communication, though.

Government 95

Government AI Social Media Machine Learning 95

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Educate customers on new features. Product engagement metrics.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Shep Hyken

SEPTEMBER 16, 2022

Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),? But by relying on augmented intelligence to organize and process this feedback, they’ll get a deeper level of actionable insight into what their customers think, need, and want from their product or service. .

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

Callminer

JUNE 3, 2019

Companies tend to struggle with this, as they fail to offer continual education programs or provide support to those that need an extra push. The solution: Your organization is likely constantly evolving, which means the contact center needs to keep up. Lack of resources is a major stressor.

Net Promoter Score 140

Net Promoter Score Contact Center Actionable Insights NPS 140

ClientSuccess

APRIL 10, 2020

Since 1986, the SIIA CODiE Awards have recognized thousands of business and education technology companies as leaders for achieving innovation and excellence and is the only peer-recognized program in the education and business technology industries. The company’s simple yet sophisticated design is built for the entire organization.

Actionable Insights 40

Actionable Insights Education B2B Innovation 40

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. A sneak peek at what’s inside We worked with an independent research firm to survey more than 1,700 support leaders and decision makers.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

ECXO

JUNE 11, 2023

You will need to analyse real-world customers to get to the actionable insight you need. You will need to analyse real-world customers to get to the actionable insight you need. We aim to educate practitioners and companies while generating a unified customer experience model with a European regional focus.

B2B 130

B2B B2C Touchpoint Actionable Insights 130

SurveySensum

JANUARY 1, 2024

Inspiring Through Customer Stories Use real-life customer stories during storytelling sessions to educate and motivate the team. Empowerment through Actionable Insights Empowerment through Actionable Insights involves assigning ownership of improvement projects derived from VoC data to individuals based on their expertise.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

CX Accelerator

JULY 1, 2019

As a result of this level of education, the employee experience is now trending positively as they become empowered with the tools they need. Call to Action Thank you for allowing me (Sheri) to share my story of inclusive customer experience, or lack thereof with you. Kimberly McCaffery Problem solver? Not exactly.

Customer Experience 140

Customer Experience Customer Journey Map CX Education 140

SurveySensum

DECEMBER 22, 2023

Use past survey data to identify customer loyalty drivers and educate employees on positively influencing scores. Educate Employees on NPS Educate employees on the strategic importance of NPS in assessing customer satisfaction and loyalty.

NPS 52

NPS Gaming Education Customer Satisfaction 52

SugarCRM

MAY 28, 2024

When customers reach out to your company for additional information, educational content, or pricing inquiry, you can consider this stage successful. Make sure that your website is user-friendly, easy to navigate, and packed with relevant information and educational content.

Technology 26

Technology Technology Sales CRM 26

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

SugarCRM

APRIL 12, 2022

Neenah supplies customers from healthcare institutions that rely on its special medical packing paper to keep medical devices sterile to educators using bright-colored cardstock to promote classroom learning. Finding the best CX solution to support Neenah’s unique needs was not easy.

Manufacturing 49

Manufacturing CX Data Entry CRM 49

Lightico

JULY 8, 2021

We have curated the conference lists towards what can be considered the definitive list of educational, innovative and impact-full conferences across USA, Canada, UK, and Europe. The association encourages and maintains ethical business practices and supports financial education for consumers of all ages.

Finance 52

Finance Compliance Retail Innovation 52

SurveySensum

AUGUST 31, 2023

86% of the customers prefer to remain loyal if onboarding and continuous education are provided. Also, these surveys give actionable insights to improve your product – boosting customer satisfaction and building strong trust in your brand. But, make sure to create B2B SaaS onboarding surveys that actually yield results.

Customer Satisfaction 52

Customer Satisfaction Close the Loop NPS Customer Retention 52

Lumoa

MAY 16, 2024

Booktest in real-life use The quality to assure While simple examples are educational, the real benefits are best understood in the context of real data science projects. Another aspect is the ‘actionable insight’ view on the right with the top insight being the internet connection issues with HSBC mobile bank.

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83

Lumoa

APRIL 13, 2020

Voice-to-text has been found to be useful in a wide range of environments, such as in education and business. The next step is to analyze using a text analysis software that provides actionable insights that will help you make business decisions. This technology simply turns spoken words into written words.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

SurveySensum

NOVEMBER 6, 2023

Step 2: Analyze your NPS Feedback You have collected your NPS data by launching your survey at the right time through the right channels, now the next step is to analyze it thoroughly to gather actionable insights. And in order to do that you need to calculate and understand your NPS score.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Helpt

FEBRUARY 14, 2024

It's a forward-looking approach, making educated guesses based on historical data. Prescriptive Analytics : The most advanced form, prescriptive analytics, suggests actions you can take to affect desired outcomes. It involves more in-depth data mining and correlations.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies. Addressing Resistance to Change Resistance to change can stall advancements in healthcare.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Totango

JULY 2, 2019

Every customer interaction, demographic profile, product usage statistic, article of feedback, and feature adoption rate contains insight you can share across your enterprise to inform future engagements. Use your deep knowledge of your customers to predict future events and take action.

Actionable Insights 84

Actionable Insights Customer Relationship Sales Education 84

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Hodusoft

NOVEMBER 9, 2022

Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others. It serves various industries such as manufacturing, retail, construction, education, high-tech, etc.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

SugarCRM

MAY 14, 2021

Customers crave quality interactions and educational content. In general terms, this means marketing needs to deliver content packed with actionable insights and tips. To increase the value of your blog, it’s best to create content that educates your audience rather than advertises products or services.

Social Media 29

Social Media Education B2C Engineering 29

SugarCRM

FEBRUARY 14, 2023

Capture actionable insights from your marketing performance to understand what’s driving revenue with interactive dashboards and shareable reports. To do this, marketing creates and shares educational content that is tailored to each stage of the funnel. Landing pages and lead forms. Reporting and ROI. CRM integrations.

Sales 26

Sales Education Social Media CRM 26

SurveySensum

MARCH 28, 2024

It’s about fine-tuning your daily grind to align perfectly with your educational goals. It’s about keeping the spark of curiosity alive, ensuring you stay engaged and motivated throughout your educational journey. Conclusion In your educational journey, continuous adaptation is key to success and personal growth.

Construction 52

Construction Gaming Education Start-ups 52

Intercom, Inc.

MARCH 18, 2021

To understand a bit more about the launch, we’ve gathered some of the folks behind it: Thomas Creighton de Farias – Senior Product Education Producer. Custom reports are another tool in your toolbox that you can use to get more insight. Finding actionable insights with conversation topics. Rati Zvirawa – Product Manager.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

Totango

APRIL 5, 2019

This means constantly nurturing and educating the customer, fitting your business approach to their specific needs. Customer Success Metrics Lead to Action. Totango provides a customer success platform that offers practical, accurate, and actionable insights into your customers.

Scorecard 73

Scorecard Actionable Insights Education Customer Satisfaction 73

SurveySensum

FEBRUARY 20, 2024

These platforms offer comprehensive features for collecting, organizing, and analyzing feedback from various sources, providing actionable insights to improve your products, services, and overall customer experience. Additionally, consider investing in a dedicated customer feedback platform.

Engineering 52

Engineering Customer Feedback Start-ups Social Media 52

ProProfs

FEBRUARY 18, 2019

Wide Applications – You can use LRS across different industries – educational institutions, enterprises, etc. LRSs usually form a part of LMSs and they work alongside an LMS’s capabilities , though independent or standalone LRSs are also available as solutions for enterprises and educational institutions. How LRS Works. ?

Education 68

Education Compliance Start-ups Actionable Insights 68

Waypoint Group

OCTOBER 17, 2019

Actionable insights for more productive and meaningful CSM customer interactions. Deeper insights helping marketing create excellent customer-company interactions . Actionable insights improved the quality and productivity of customer meetings.

B2B 40

B2B Actionable Insights NPS Compliance 40

ClearAction

JULY 11, 2023

How are you mining Customer Service interactions to educate value creators and fulfillers and communicators? How are you collecting, communicating, and championing the wealth of mined insights to guide efficiency efforts and inspire growth efforts ? It has amazing practicing techniques. I highly recommend ClearAction! I love it.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

Totango

JULY 2, 2019

Every customer interaction, demographic profile, product usage statistic, article of feedback, and feature adoption rate contains insight you can share across your enterprise to inform future engagements. Use your deep knowledge of your customers to predict future events and take action.

Actionable Insights 48

Actionable Insights Customer Relationship Sales Education 48

SurveySensum

SEPTEMBER 25, 2023

Listening to your customers will foster a sense of loyalty, and actionable insights will improve the customer experience. Analyze feedback to shortlist video formats and then experiment with different formats (educational videos, demo videos, how-to videos, etc.) Ready to boost the ROI of Video Marketing with feedback?

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Taylor Reach Group

MAY 24, 2018

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! 2018 SWPP Annual Conference: June 4-6, Nashville, TN. and Now What?’ of quality monitoring.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Qualtrics

MAY 22, 2019

This strategy of helping customers get more educated through social media can help cut down on the amount of support calls your customers get because they’re learning through a self-service model and constantly absorbing information if they’re actively following your accounts. Tiffany and Co.

Social Media 40

Social Media Entertainment Education Actionable Insights 40