Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. 2 It’s Hard to Develop Rockstar Employees Today 67% of customer interactions that are handled in the contact center represent complex requests which cannot be managed in self-service, according to a study led by Gartner. Check it out!

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. The e-commerce contact center has been realized as one of the most powerful tools in this battle. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? Data Accuracy.

Contact Center 82

Contact Center CRM Customer Service Actionable Insights 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? Data Accuracy.

Contact Center 82

Contact Center CRM Customer Service Actionable Insights 82

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. It provides a deeper understanding of the contextual insights that affect customer behavior and retention dynamics. Let’s say you’re a home security business.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Uniphore

JUNE 15, 2021

From toxic interactions to unrealistic expectations, unhappy agents have made a glass house out of call center life. For contact center and customer experience leaders, the stakes have never been higher. How Contact Center Managers See Their Agents. 4 Phrases Agents Use to Describe Contact Centers.

CX 162

CX Social Media Contact Center Actionable Insights 162

VOZIQ

NOVEMBER 14, 2023

How do we ensure precision targeting for proactive actions at scale? Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Strategize: Maximize The Value Of Assets With AI The foundation of an effective AI-powered customer retention initiative lies in a well-crafted strategy.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

CSAT.AI

NOVEMBER 17, 2022

A recent survey about automation in the contact center indicates 95% of contact center leaders are using or plan to use automation in the next year. AI can monitor and provide quality assurance (QA) analysis for interactions in real time so managers don’t have to do it manually. Automation supports these trends.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

Comm100

AUGUST 20, 2019

If you’re in the contact center space, chances are you already have a customer experience strategy. However, while many contact centers are able to pick out various aspects of the customer experience, which could be improved, turning these thoughts into a successful process which guarantees results is often trickier.

Contact Center 40

Contact Center Customer Experience Actionable Insights Start-ups 40

Hodusoft

MARCH 22, 2024

Limited customer insights: HoduSoft’s CX solutions offer advanced analytics capabilities that provide actionable insights into customer interactions, sentiment analysis, and performance metrics. HoduSoft’s Participation: What to Expect? And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Customer Service Life

MARCH 15, 2019

The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. Imagine you’re on a company’s website and are searching through their knowledge base for an answer to a question before contacting customer service. The post My Understanding of AI in CX so Far. Conclusions.

AI 63

AI Machine Learning CX Net Promoter Score 63

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Talent Acquisition – All the hats that a contact center agent must wear can make it difficult to find the right person for your company.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Data can help you to formulate an effective customer experience strategy.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

Hodusoft

MARCH 29, 2022

Emerging Trends in Call Contact Center Market. The 29th Converge Expo, 2022 was a brilliant platform for IT, telecommunication, and customer engagement industries to showcase their latest products and services and explore a series of conversations surrounding the challenges and upcoming trends in the Call and Contact center market.

Contact Center 98

Contact Center Artificial Intelligence Innovation Actionable Insights 98

Uniphore

JUNE 7, 2021

One of the most hyped new trends in the contact center is agent assist software. According to Forrester, 8 out of 10 tasks in the contact center can be automated. Everything you wanted to know about assisting your agents with AI and RPA. Will Agent Assist Automate Tasks and Reduce AHT?

Contact Center 147

Contact Center Actionable Insights AI Start-ups 147

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. Evaluating Performance.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

ECXO

NOVEMBER 9, 2023

Prepare to be inspired and equipped with actionable insights that can truly make a difference. Which is passionate about Conversational AI to empower every person and every organization to achieve more. She believes integrated, customer-centric communication and strategic tech ensure secure, future-proof contact centers.

CX 52

CX CXM Government Contact Center 52

DMG Consulting

SEPTEMBER 29, 2022

Expanded utilization in enterprise-wide activities, applications and AI initiatives. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Less than half of contact center seats are estimated to be equipped with IA functionality. Background: .

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Beyond Philosophy

MAY 12, 2022

It’s the convergence between behavioral science, AI, and data. The voice of customers is another set of data that people can use to feed the AI and receive great insights about how they improve working with that customer, Fleischaker explains. Then, with a single data hub, AI can access it for analysis.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78

UJET

NOVEMBER 18, 2019

Customers today expect to be able to not only contact support via mobile, web, in-app, social, and more, but easily move between channels without compromising their experience. Similarly, contact center directors want to easily channel steer queries based on urgency and complexity. AI Goes Internal.

Contact Center 78

Contact Center AI Machine Learning Actionable Insights 78

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. AI-Powered Customer Support: AI-powered customer support solution is another best offering from HoduSoft.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Logicalware

MAY 24, 2023

The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory. AI-powered analytics enable contact centres to extract invaluable insights from customer interactions, fostering continuous improvement and elevating the overall customer experience.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

VOZIQ

MARCH 3, 2022

The March edition of our Customer Intelligence Roundup entails a retrospective as well as a forward-looking view of AI’s impact on customer experience delivery and driving loyalty. 400 Million Reasons to Pay Attention to Contact Center AI. With AI in customer retention, you can keep up with the latest trends.

Customer Retention 40

Customer Retention AI Contact Center Actionable Insights 40

Execs In The Know

FEBRUARY 15, 2023

But today, with readily available tech powered by AI and big data, companies can deliver faster, easier, and more personalized experiences than ever. Translating data to insights: You may be sitting on a treasure trove of valuable customer data. Why Every CX Leader Needs a Data-Driven Mindset Once upon a time, before 6.5 The good news?

CX 52

CX Actionable Insights Contact Center Start-ups 52

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. SmartSpeech is an integrated contact center Speech Analytics that offers actionable insights, ensuring businesses can stay ahead in the competitive landscape.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Execs In The Know

MARCH 13, 2023

“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Our largest contact type is billing.” Feedback is a driving element of customer experience,” said Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Callminer

JULY 15, 2019

We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Tuesday, July 23rd Agent Performance and Contact Center Efficiency. What Can AI Do To Help Your Business Today?

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Comm100

MAY 21, 2019

Jenny Dempsey – Create a Culture of Self Care in your Contact Center. We spend the next hour working out what areas of our lives could benefit from some small improvements to help make us more resilient to contact center stress. If our employees are going to follow us every day, we must live our values.

NPS 58

NPS Contact Center CX Outlook 58

1 to 1

OCTOBER 28, 2020

Empower employees to be empathetic with AI No matter which channel they’re using, customers want to know that the associate understands the issue and is working to resolve it. Prioritize the customer experience by automating redundant tasks with AI-powered bots to allow agents to focus on complex issues and build customer relationships.

CX 26

CX Customer Loyalty Voice of the Customer AI 26