Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience ML Social Media CX 83

CX Accelerator

JANUARY 7, 2019

So keep that in mind as I talk about technology for customer experience. This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Let’s look at an example where we see NLP at work in the CX.

AI 275

AI Machine Learning CX Net Promoter Score 275

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Here are a few notable examples.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Logicalware

AUGUST 18, 2023

Are you ready to go beyond buzzwords and dive into the real impact of AI on Customer Experience? With this unique mix of industry luminaries, attendees will be able to hear from some of the best minds in the customer engagement and contact centre industries. Don’t get left behind! Reserve your spot today!

AI 52

AI CX Artificial Intelligence CX Transformation 52

Lumoa

JUNE 4, 2018

Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. Lumoa, headquartered in Helsinki, Finland, offers a simple and intuitive service for analyzing large amounts of customer feedback.

Net Promoter Score 121

Net Promoter Score AI Customer Experience Machine Learning 121

Uniphore

JUNE 22, 2021

Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Yet, beneath these videos and comics is a wellspring of actionable insights. If you choose to lean in and listen, you can make the world a better place, one customer interaction at a time.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

SurveySensum

MARCH 20, 2024

Now, understand the importance of creating a positive customer experience for your customers. Well, Customer Experience Management is the solution! It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Zendesk

JULY 12, 2023

One of those experts, AWS’ Deepam Mishra , has seen—and been directly involved in—the rise of AI for well over 15 years. At AWS , Mishra serves as senior advisor to AI/ML startups, where he leads several programs related to startup-scaling, generative AI, and joint innovation.

AI 52

AI ML Artificial Intelligence Machine Learning 52

VOZIQ

NOVEMBER 14, 2023

How do we ensure precision targeting for proactive actions at scale? Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Strategize: Maximize The Value Of Assets With AI The foundation of an effective AI-powered customer retention initiative lies in a well-crafted strategy.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. It provides a deeper understanding of the contextual insights that affect customer behavior and retention dynamics.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Experience Investigators

JANUARY 23, 2024

Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Customers often crave personal, empathetic connections and some bots simply aren’t up to the task.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

Lumoa

MARCH 12, 2023

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. The result? Higher brand loyalty.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. To address common challenges, many organizations are turning to artificial intelligence and conversational service automation to deliver better customer experiences and employee efficiencies.

Contact Center 130

Contact Center Artificial Intelligence CX Transformation Actionable Insights 130

Sprinklr

SEPTEMBER 9, 2021

According to Gartner data , 62% of marketing leaders report facing a significant or moderate challenge in leveraging integrated customer data. If you’re not able to convert your social listening data into actionable insights, at scale, it’s time for you to take another look at your social listening tool.

Social Listening 110

Social Listening AI Social Media CXM 110

Lumoa

SEPTEMBER 11, 2023

For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SugarCRM

MARCH 10, 2021

All with the hope of informing an individual, spotting a trend or outlier, and us ing that information to form an insight that will spur action and success. . . AI was born for a moment like this—to help us comprehend the data that we , in our limited capacity cannot process. With SugarPredict, it just works.

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

Lumoa

SEPTEMBER 8, 2021

Customer Experience is evolving. To keep pace and make sure your products deliver value, you need to be continually listening for customer input. Sharpening your customer experience skills will help you stay ahead of your competitors. 6 Customer Experience Skills That You Should Know About 1.

Customer Experience Management 83

Customer Experience Management CEM CX Customer Experience 83

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. Evaluating Performance.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

Execs In The Know

APRIL 10, 2024

The article shares compelling insights into how organizations can effectively utilize feedback, showcasing real-life examples where feedback has led to significant product improvements and enhanced customer experiences.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Lumoa

SEPTEMBER 11, 2023

For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Shep Hyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. Top 5 ways to create a robust customer experience strategy .

Customer Experience 65

Customer Experience Customer Satisfaction AI Actionable Insights 65

Fonolo

JANUARY 12, 2023

You probably know at least a bit about AI and automation. They are also popular advancements in automation that employ varying degrees of AI. More personalization and better customer experience . Improved agent experience . AI is Personalizing the Customer Experience . Sentiment Analysis.

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

Experience Investigators

MAY 7, 2024

Discover the future of customer experience as we tap into the wisdom of industry leaders who are redefining the landscape. We’re peeling back the layers of integrated strategies and customer-first culture, offering you unique perspectives that could very well shape your next move in the world of customer experience.

CX 52

CX Healthcare Actionable Insights AI 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Both solutions also support more than 60 international languages.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Hodusoft

FEBRUARY 16, 2024

IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences In today’s swiftly evolving era of the Information Technology Service Provider (ITSP) industry, it has become a necessity to ensure efficient management of call routing to deliver excellent customer experiences. So, let’s get started.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

SugarCRM

MAY 5, 2022

This starts with delivering a consistent, personalized customer experience (CX), but a lousy experience diminishes the brand value and hurts retention and revenue. Sales and marketing leaders are failing to realize the benefits of what an AI-driven and purpose-built CRM platform can offer. Enhancing digital experiences.

AI 49

AI CRM Touchpoint B2B 49

SurveySensum

NOVEMBER 13, 2023

These versatile customer feedback tools offer the flexibility and accessibility needed to collect customer feedback anytime, anywhere, enabling you to make data-driven decisions, enhance mobile customer experiences , and refine your strategies. Best Features This tool offers custom reports and dashboards.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Comm100

APRIL 2, 2024

It’s typically gauged through surveys that ask customers to rate their satisfaction on a scale, often from “Very Unsatisfied” to “Very Satisfied” This simple metric offers profound insights into customer perceptions and experiences, acting as a direct line to customer feedback.

Customer Satisfaction 95

Customer Satisfaction CRM Actionable Insights Social Media 95

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Uniphore

JUNE 15, 2021

For contact center and customer experience leaders, the stakes have never been higher. Faced with the growing challenges of training and retaining high-performing employees, customer operations leaders are often stuck between a rock and a hard place. However, beneath this surface is a wellspring of actionable insights.

CX 162

CX Social Media Contact Center Actionable Insights 162

SugarCRM

SEPTEMBER 22, 2022

Customers will leave after a bad experience with your company, meaning customer experience (CX) is the difference between red and black in your business ledger. If you can’t differentiate by consistently delivering an exceptional and effortless experience, your customers will move on to your competition.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

CSAT.AI

NOVEMBER 17, 2022

With improving customer experience and reducing costs the top two goals of those surveyed, automation is a solid fit. However, it is always important to know your customer. Fewer agents are needed when automated processes are handling some customer needs. It’s a customer service QA and CX platform built for Zendesk.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

SurveySensum

MAY 16, 2024

Improving Customer Satisfaction: By understanding customer feedback and preferences, businesses can improve their products, services, and customer experiences, leading to higher customer satisfaction and loyalty. What pricing strategies do you find most appealing as a customer?

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

ECXO

NOVEMBER 19, 2023

Executive Session formato convencional The European Customer Experience Organization (ECXO) is delighted to announce that Prof. We will be discussing ‘Strategic Design: The Key to Building a Successful Business & Captivating Customers ,’ a crucial element for corporate success. Jan-Erik Baars Prof.

Actionable Insights 122

Actionable Insights NPS CX Customer Feedback 122

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83