ClientSuccess

DECEMBER 16, 2021

View a complete history of each customer’s goals to understand which goals were completed, incomplete, or canceled. Benefit from actionable insights and reporting at both the customer level as well as a global view across all customers. For additional information, please reach out to info@clientsuccces.com.

Actionable Insights 52

Actionable Insights B2B CRM Customer Retention 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SugarCRM

MAY 5, 2022

We wanted to understand how technology is transforming the expectations of sales and marketing leaders and their customers, which roadblocks and blind spots are causing sales friction and contributing to churn, the impact of misalignment between sales and marketing, and the impact this has on organizations. Things to Look Out For.

AI 49

AI CRM Touchpoint B2B 49

SugarCRM

DECEMBER 20, 2022

Something all B2B marketing and sales teams have in common is an abundance of CRM data and challenges around how to make the most of it. Customer Retention and Expansion. Two fantastic ways to leverage CRM data with your ABM program are retention and expansion. Top 5 Ways to Leverage Your CRM Data for ABM.

CRM 48

CRM Sales Actionable Insights B2B 48

SurveySensum

SEPTEMBER 4, 2023

Asking the right questions at the right time helps you see if your customers are happy, if they have any problems, or if they want something new. This info is super helpful as it identifies pain points, makes improvements, enhances users’ experience, and ensures effective SaaS customer retention.

Customer Survey 52

Customer Survey NPS Customer Feedback Customer Retention 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Zendesk

APRIL 3, 2023

Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential). Higher customer retention rates Today’s customers have more shopping options than ever before. That makes it expensive to attract new customers. What does this look like in practice?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

SEPTEMBER 1, 2023

As you gather insights from surveys, you gain the opportunity to refine your products, design, customer support , and various other aspects of your business. This feedback holds the potential for actionable insights, implying that you have a responsibility to utilize the acquired information proactively.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

FEBRUARY 24, 2023

Additionally, 47% of customers consider changing their automotive brand after a company fails to deliver a relevant customer experience. These statistics highlight the crucial role that customer experience plays in customer retention and acquisition in the automotive industry.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

NOVEMBER 6, 2023

Its importance lies in the fact that It is a simple survey that makes it easy for customers to respond, and for businesses to interpret and act on the feedback. It assesses customer loyalty , which is closely linked to customer retention and advocacy. But this is not the only question to ask in an NPS survey.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SugarCRM

FEBRUARY 7, 2023

Simply put, guided selling is the process of analyzing current and historical sales trends with the help of customer data and tailoring product recommendations to accelerate conversion rates. According to Gartner , 75% of B2B sales will be managed through AI and ML-driven selling solutions. In B2B, the process is more complex.

CX 26

CX B2C Engineering B2B 26