Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 92

B2B ML CRM Customer Relationship Management 92

SurveySensum

JANUARY 8, 2024

The decision of when to reach out to customers with survey requests is all about creating a balance between gathering actionable insights and respecting the boundaries of customer patience. SaaS B2B Automotive NBFC Is It Poor Form to Receive Surveys from Multiple Departments Within the Same Company? What is Survey Frequency?

Touchpoint 52

Touchpoint B2B NPS Manufacturing 52

ClientSuccess

MAY 25, 2023

Engagement Insights The new Engagement Insights feature streamlines the customer engagement process by automatically summarizing customer success managers’ meeting and call notes, identifying crucial next steps, and discerning customer sentiment.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Waypoint Group

OCTOBER 17, 2019

Actionable insights for more productive and meaningful CSM customer interactions. Deeper insights helping marketing create excellent customer-company interactions . Having somebody like Waypoint that has the B2B expertise to go with putting feedback to work really amplifies the feedback you get.”.

B2B 40

B2B Actionable Insights NPS Compliance 40

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. B2C companies have a customer base of individual consumers, whereas B2B companies deal with businesses.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Totango

APRIL 1, 2021

In fact, here are a few interesting statistics to demonstrate their impact: 72% of customers won’t take any buying actions until they’ve read reviews. 92% of B2B buyers are more likely to purchase after reading a trusted review. ( Testimonial Engine). G2 and Heinz Marketing ). BrightLocal ). .” – Anisha H.,

Actionable Insights 79

Actionable Insights Touchpoint B2B Engineering 79

ClientSuccess

APRIL 10, 2020

Silicon Slopes, Utah – April 10, 2020: ClientSuccess, a leading B2B SaaS customer success management platform, has been named a finalist for “Best Customer Success Management Solution” by the SIIA’s CODiE Awards, making ClientSuccess a four-time CODiE Award finalist.

Actionable Insights 40

Actionable Insights Education B2B Innovation 40

ClientSuccess

DECEMBER 16, 2021

Benefit from actionable insights and reporting at both the customer level as well as a global view across all customers. Easily monitor goal statuses at a glance, across several different elements including performance, pace, and actual-to-target status. For additional information, please reach out to info@clientsuccces.com.

Actionable Insights 52

Actionable Insights B2B CRM Customer Retention 52

ClientSuccess

MAY 19, 2020

SILICON SLOPES, UT (May 18, 2020) – ClientSuccess, a leading B2B SaaS customer success management platform, has been named the best Customer Success Management Solution of 2020 as part of the annual SIIA CODiE Awards. We’re thrilled to win the 2020 CODiE Award for Best Customer Success Solution,” says Dave Blake, CEO of ClientSuccess.

Innovation 69

Innovation Actionable Insights B2B Technology 69

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It provides actionable insights and is especially useful for businesses looking to improve their customer personas and segmentation.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Waypoint Group

MAY 3, 2018

Here’s the issue : B2B professionals must be cautious when using the word “customer.” There is no “customer” in B2B, and using that word only creates confusion. You certainly know that B2B buyer personas are C-R-I-T-I-C-A-L. But “journeys” rarely happen in B2B. There is no spoon. It’s a snake ! But you can bend.

B2B 40

B2B Manufacturing NPS Actionable Insights 40

SurveySensum

AUGUST 31, 2023

But, make sure to create B2B SaaS onboarding surveys that actually yield results. Also, these surveys give actionable insights to improve your product – boosting customer satisfaction and building strong trust in your brand. This helps improve the user experience and assures that they made the right choice in choosing you.

Customer Satisfaction 52

Customer Satisfaction Close the Loop NPS Customer Retention 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SugarCRM

MAY 5, 2022

The Great Customer Resignation Is Top Priority for B2B Marketers. Data provides the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. This article is based on an interview initially published on B2B Marketing.

AI 49

AI CRM Touchpoint B2B 49

SurveySensum

NOVEMBER 13, 2023

The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. The tool also triggers instant alerts in case of detractors – enabling you to take timely action.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SugarCRM

DECEMBER 20, 2022

Something all B2B marketing and sales teams have in common is an abundance of CRM data and challenges around how to make the most of it. Also, the pain of CRM data hygiene, but that’s a topic for another time. There are so many ways to leverage your CRM data—especially in Account Based Marketing (ABM).

CRM 48

CRM Sales Actionable Insights B2B 48

Lumoa

JUNE 30, 2022

If you run a B2B subscription model, maybe relationship-building and customer success are what you should focus on. It will arm you with specific and actionable insights whenever someone in your organization needs them. It’s easier to measure the impact of projects when you’re specific about what you’re prioritizing.

Customer Experience 110

Customer Experience VOC CX Voice of the Customer 110

SurveySensum

MARCH 15, 2024

It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Zendesk

APRIL 3, 2023

Online wine retailer In Good Taste wanted to deliver a truly tailored experience to its customers, so the company partnered with Zendesk to support a move from B2B to ecommerce. What does this look like in practice?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

JANUARY 18, 2024

Advanced features like skip logic, survey throttling, advanced integrations, text analytics , and customized dashboards will help streamline your feedback process and extract actionable insights from survey data. These practices should be avoided and replaced with the best survey practices.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

SurveySensum

SEPTEMBER 4, 2023

They provide actionable insights that enable you to make informed decisions, refine your product, and grow your customer base. You should implement product NPS surveys in B2B to quantify customer loyalty by asking how likely users are to recommend your product. When should you launch PMF surveys?

Customer Survey 52

Customer Survey NPS Customer Feedback Customer Retention 52

Lumoa

SEPTEMBER 28, 2023

Update to the new Actionable Insights That’s all folks! Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! New Impact page becoming default Starting on October 2nd, our new impact page will be becoming the default page in Lumoa. Thanks for reading!

Actionable Insights 16

Actionable Insights Start-ups Touchpoint B2B 16

SurveySensum

DECEMBER 22, 2023

Depending on the nature of your business, feedback from companies can provide valuable insights into larger-scale interactions, such as B2B relationships or corporate partnerships. Include both individual customers and companies in the assessment.

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

SEPTEMBER 1, 2023

As you gather insights from surveys, you gain the opportunity to refine your products, design, customer support , and various other aspects of your business. This feedback holds the potential for actionable insights, implying that you have a responsibility to utilize the acquired information proactively.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SugarCRM

OCTOBER 15, 2021

The new strategic approach, including for B2B, is to improve direct customer interactions. Modern CRMs enhance your customer data to discover actionable insights. Customers have power, and companies have started to see the value of offering them a great experience. Create a Data-Driven Environment.

CX 48

CX CRM Artificial Intelligence Invoicing 48

Qualtrics

MAY 7, 2019

Together, this will make it easier than ever for organizations to combine X- and O-Data, gain actionable insights at every step of the customer journey and deliver personalized customer experiences. Today, we are excited to announce we are introducing Qualtrics CustomerXM to the SAP C /4HANA product suite.

CX 31

CX Contact Center Actionable Insights B2B 31

CX Journey

DECEMBER 18, 2014

Regardless of the type of business - B2B, B2C, or any other combination of letters - it is people who decide whether they had a good experience as your customers or if they should try someone else. Customer Centricity is about knowing who your best customers are – beyond demographics and persona definitions.

Customer Experience 76

Customer Experience B2C Actionable Insights Customer Relationship Management 76

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. Surveys are indispensable tools in the modern business world. But which survey tool is the best in the market? SurveyMonkey.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

FEBRUARY 24, 2023

They were unable to take immediate action on the received feedback as the reports were generated weeks after the surveys. They discovered SurveySensum , a B2B SaaS platform that focuses on actionable customer feedback. This gap affected their ability to address customer concerns promptly, and they sought a solution.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

PeopleMetrics

MAY 2, 2024

This curated and vetted group provides genuine, actionable data that you can trust. Custom research panels are perfect for high-value audiences such as B2B decision makers. Swift Gathering of Actionable Insights Need quick answers to pressing market questions? Custom Research Panels provide rapid responses.

Actionable Insights 71

Actionable Insights B2B Customer Feedback 71

InteractionMetrics

JUNE 19, 2020

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” And if you’re a B2B company, your customers may be using specialized phrasing covering widely divergent topics, a level of nuance that tends to stump AI.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

Customer Bliss

FEBRUARY 8, 2018

While predominantly B2B, Diana notes that B2C is always in the back of her mind.) Diana was passionate about delivering the “voice of the customer” to provide actionable insights, enabling organizations to make better business decisions and meet/exceed corporate goals and objectives.

Manufacturing 40

Manufacturing CX B2C Innovation 40

Qualtrics

NOVEMBER 19, 2019

– Walter Li, Head of Insights at Cathay Pacific. Actionable insight can be valuable. Taking action on insight is precious.”. Technology is being copied faster and faster, so the differentiating factor in B2B becomes customer experience.”. Customer feedback is cheap. Watch Elly’s CX interview.

Healthcare 31

Healthcare Retail CX Compliance 31

Customer Bliss

MAY 17, 2016

How and why Audi decided it needed to align more ‘traditional’ operations with digital operations from both a B2B perspective (working with dealerships) and a B2C perspective (selling cars to consumers). “Actionable insight is key,” explains Mark. It needs to be actionable insights.

CX Transformation 32

CX Transformation CX Actionable Insights B2C 32

Qualtrics

FEBRUARY 13, 2019

B2B Marketing Exchange. Who should go: All-level marketers who focus on B2B. Description: With more than 1,000 attendees and 90 sessions, this conference will teach you all that’s new in B2B marketing. Other dates: May 19-21. More dates to be released. Date: February 25-27, 2019. Location: Scottsdale, AZ. Scott- Author.

Social Media 20

Social Media B2B Entertainment Technology 20

Qualtrics

NOVEMBER 6, 2019

In fact, we delivered 41 specific actionable insights last year.”. If we’re talking about 300,000 interactions that, for example our B2B customer service team has, I’m not going to dismiss only a hundred verbatim responses. I do think there’s something in there that we should know or take a deeper look at.”.

CX 33

CX Close the Loop Start-ups Touchpoint 33