Intercom

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Download your copy of the thought leadership paper now.

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Want to Improve Your Retail Customer Experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Want to Improve Your Retail Customer Experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SugarCRM

APRIL 14, 2022

It starts with removing blind spots: understanding what your customers want and predicting what they need next. It continues with a focus on eliminating busy work—making it easier for customers to engage, and empowering employees to create the experiences customers expect.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

ECXO

JULY 26, 2023

Brands have unprecedented access to customer data and digital footprints. In our always-on world, customers expect businesses to do something with this knowledge that’s in their interests. This is at odds with customer expectations. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Hodusoft

FEBRUARY 16, 2024

Moreover, offering a quick resolution of customer queries and providing personalized support helps foster loyalty, enhancing the overall service quality. In all, efficient call management helps ITSPs in- Ensuring seamless communication and meeting customer expectations. Adapting to changing call volumes and business growth.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

SurveySensum

MARCH 27, 2024

Customer feedback provides valuable insights into what aspects of products or services are working well and what needs improvement. By understanding customer needs and preferences, businesses can iterate and enhance their offerings to better meet customer expectations.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

SEPTEMBER 8, 2023

Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This demonstrates that by reducing customer churn and enhancing overall customer relationships, companies can save lost revenue and boost customer spending.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

Qualtrics

APRIL 14, 2021

B2B leaders are taking notice of this shift — in the XM Institute’s 2019 research 84% of B2B organizations said they would increase their focus on customer experiences in the coming year. The benefits of a great B2B CX program can be reduced churn and increased business growth. Abdul Dezkam, Lead Insights Specialist at Grundfos.

B2B 26

B2B Close the Loop CX B2C 26