Actionable Insights, Business Growth, Customer Relationship and Touchpoint

Books on Customer Growth That Are a Must Read

VOZIQ

AUGUST 13, 2023

However, in order to win fan customers and increase these numbers, a complete rethinking of customer relationship management and a departure from the customary key performance indicators is necessary. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition

Customer Acquisition Customer Retention Finance Actionable Insights

Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The increase in potential customers brings high productivity and business growth.

CX

CX Non-Profits Sentiment Analysis Artificial Intelligence

How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Fine-tuning your CX elements is a constant exercise.

Customer Experience

Customer Experience ML Social Media CX

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

7 Automotive Customer Feedback Tools

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. How to Choose the Right Automotive Customer Feedback Tool?

Customer Feedback

Customer Feedback Sentiment Analysis Text Analytics CRM

5 Tips to Improve Customer Satisfaction in the Automotive Industry

SurveySensum

FEBRUARY 24, 2023

Focus on the automotive customer journey by digitizing According to TNS Global’s study “The Shifting Automotive Shopping Landscape,” premium car owners encounter an average of 8.9 touchpoints during the purchase process, with 5.5 And now comes – How to identify the key touchpoints?

Customer Satisfaction

Customer Satisfaction Touchpoint Customer Feedback CRM

Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. 5 Customer Satisfaction Best Practices Each interaction between your customer and you is a business opportunity. So, how can you build strong customer relationships? Not only this.

Customer Satisfaction

Customer Satisfaction Social Media Customer Relationship Customer Retention

Customer service plan template, tips + how-to guide

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service

Customer Service Customer Journey Map B2C B2B

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Want to Improve Your Retail Customer Experiences?

Retail

Retail Customer Experience Touchpoint Social Media

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Want to Improve Your Retail Customer Experiences?

Retail

Retail Customer Experience Touchpoint Social Media

10 B2B Manufacturing Feedback Tools to Use in 2023

SurveySensum

SEPTEMBER 13, 2023

Gather valuable information and opinions, enabling improvements in product development, inventory management, and customer relationship building. 5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) user/month 4.4 (5)

Manufacturing

Manufacturing B2B NPS Compliance

The Role of NPS in the Banking Industry

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience.

NPS

NPS Net Promoter Score Customer Loyalty Close the Loop

Turn Data Into The Best Ally of Business Growth

SugarCRM

APRIL 14, 2022

“Companies face a daunting scenario—struggling to fill the top of the funnel with qualified leads while losing customers at the bottom of the funnel,” said Craig Charlton, SugarCRM Chief Executive Officer. “A A key contributor to losses on each side of this equation is a lack of data. Closing Thoughts.

Business Growth

Business Growth Artificial Intelligence ML CRM

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

ECXO

JULY 26, 2023

Our focus in this article is on leveraging real-time customer data to provide richer, meaningful end-to-end customer experiences at every touchpoint. Insights on identity, interactions, behaviour and attitudes that help you identify, and predict, CX issues and opportunities. That’s a lot to think about for now.

Predictive Analytics

Predictive Analytics Education Touchpoint CX

12 Ways to Effectively Collect Customer Feedback

SurveySensum

MARCH 27, 2024

Satisfied customers are more likely to become advocates for a brand. Positive feedback and testimonials from happy customers can serve as powerful endorsements, attracting new customers and fostering trust in the brand. Now let’s explore the different ways in which customer feedback can be collected.

Customer Feedback

Customer Feedback Social Media Touchpoint Text Analytics

6 world-class B2B CX examples to learn from

Qualtrics

APRIL 14, 2021

B2B leaders are taking notice of this shift — in the XM Institute’s 2019 research 84% of B2B organizations said they would increase their focus on customer experiences in the coming year. The benefits of a great B2B CX program can be reduced churn and increased business growth. Abdul Dezkam, Lead Insights Specialist at Grundfos.

B2B

B2B Close the Loop CX B2C

Tech Customer Success

Books on Customer Growth That Are a Must Read

Voice of the Future: How Speech Analytics is Reshaping CX

Webinars

Trending Sources

How to Upgrade to an Advanced Customer Experience Strategy

Webinars

7 Automotive Customer Feedback Tools

5 Tips to Improve Customer Satisfaction in the Automotive Industry

Customer Satisfaction Best Practices: Insights for Marketing Experts

Customer service plan template, tips + how-to guide

Survey as a Tool In Improving Retail Customer Experience

Survey as a Tool In Improving Retail Customer Experience

10 B2B Manufacturing Feedback Tools to Use in 2023

The Role of NPS in the Banking Industry

Turn Data Into The Best Ally of Business Growth

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

12 Ways to Effectively Collect Customer Feedback

6 world-class B2B CX examples to learn from

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