PeopleMetrics

JUNE 26, 2019

Almost every business has some sort of customer experience management ( CEM ) program. The majority are measuring transactions by using metrics like Net Promoter Score (NPS) or CSAT. However, these data points don’t always expose easy-to-action insights. Looking for ways to humanize your CX?

CX 115

CX Net Promoter Score Artificial Intelligence CEM 115

SurveySensum

OCTOBER 23, 2023

This tool enables users to create unlimited customizable surveys (even with the free version) to gather feedback and track key metrics like NPS, CSAT, SSI, CES, Onboarding, etc. Question branching and skip logic features allow users to create a more personalized survey experience. It provides industry-specific survey templates.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? It helps you identify and understand your customer base. Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

JULY 2, 2023

Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Totango

FEBRUARY 11, 2022

You can gain a better understanding of your customer base by adopting a community-focused mindset and interacting with your customer community to build a seamless communication loop with customers. Integrate Customer Feedback into Your Business Development Process. Inform Customers How You Use Their Feedback.

B2B 109

B2B B2C Customer Experience Net Promoter Score 109

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Comm100

DECEMBER 14, 2017

While this is not always the case with hardware and software deployments where the deliverables are very clearly defined, experience projects are sometimes a little bit harder to fully scope out. Make sure that you’re not just collecting data for the sake of it – that data should always be in service of actionable insights.

Customer Experience 92

Customer Experience Net Promoter Score NPS Close the Loop 92

SurveySensum

NOVEMBER 1, 2023

And last but not least, the platform comes with a team of exceptional customer support team that guarantees support in just 2 hours (which resulted in 98% customer retention). Best Features It allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding , and many other kinds of surveys across different industries.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JANUARY 18, 2024

With advanced customer experience management tools like SurveySensum, you can take advantage of the super feature survey throttling that will allow you to keep check of your survey frequency and not allow you to send the same survey to your customers again and again. A distorted representation of customer sentiment.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

Qualtrics

JULY 15, 2019

Customer Experience (CX) is the future of business and companies who don’t get on board will have trouble competing in an evolving marketplace. As companies like Amazon and Uber continue to offer great customer experiences, companies must adjust to consumer’s rising expectations.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. He employs a different feedback platform for the same purpose.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Qualtrics

MARCH 19, 2020

Think about shifting your insights away from tracking the existing business and focusing more on gathering actionable insights about the current situation. That may mean targeting a different group of customers and asking a different set of questions. Should we change our current survey or distribution?

CX 56

CX Healthcare Close the Loop Actionable Insights 56

Lumoa

MARCH 12, 2023

With a modern CX platform you can now create more personalized customer experiences across the board, while also streamlining your customer feedback collection. Actionable insights and learnings that help your business grow. Their ultimate goal is to enable you to improve the customer experience.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

MARCH 24, 2022

Setting survey response rate benchmarks can help you assess the performance and overall growth of your customer experience management (CEM) system. Here are the main types of customer service and experience surveys that you can benchmark. This means that you have to set a benchmark for each channel and industry.

CEM 83

CEM Net Promoter Score NPS Customer Survey 83

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. At the same time, NPS is often a subject of critics and misunderstanding.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Fewer silos and dead ends. More collaboration and communication.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Qualtrics

AUGUST 22, 2019

Integrating experience data – such as NPS, satisfaction and response times – with operational data – like renewal rates and account growth – allows you to identify the critical moments that not only matter to your customers but have a direct financial benefit. Download Now.

B2B 29

B2B CX B2C Close the Loop 29

Qualtrics

APRIL 14, 2021

Our ability to focus on and resolve the right issues quickly has helped us increase our NPS and improve ease of doing business with us – and as a result, drive more business value.” Beth Ard, Vice President of Customer Experience at Lumen. Previously it took up to 15 days to follow up with customers.

B2B 26

B2B Close the Loop CX B2C 26