Actionable Insights Customer Retention Customer Service Omnichannel 
Zendesk
OCTOBER 20, 2023
The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals.
Hodusoft
OCTOBER 14, 2022
because 73% of buyers admit customer service experience is the key influencer in their purchase decision. If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers. Market research.
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Lumoa
FEBRUARY 16, 2023
A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The good news is that you can assign a rating or score based on the relevance and importance of each insight. These insights can help you make better decisions. Increasing customer loyalty.
Hodusoft
NOVEMBER 27, 2022
Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. Omnichannel telemarketing software can make this possible.
Zendesk
APRIL 3, 2023
Under relentless earnings pressure, companies will often resort to exorbitant fees, cutting product quality, and reducing customer service to save a dime. Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential).
SurveySensum
AUGUST 1, 2023
Here are some positive impacts that customer loyalty can have on your retail success: Increased Customer Retention: Customer loyalty plays a pivotal role in driving customer retention and repeat purchases for brands. With an effective retail customer feedback tool , of course!
SurveySensum
AUGUST 3, 2023
The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions. With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns. Starts at $11/month.
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