Intercom

FEBRUARY 16, 2023

Throughout its history, retail has been punctuated by a great deal of technological advancements, and many have been quick to call each a revolution. The six Cs – cost, convenience, category expertise, curation, community, and customization – are like ingredients to help businesses build meaningful relationships with customers.

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

Sprinklr

AUGUST 12, 2021

However, despite these challenges, it’s more important than ever to invest in social selling strategies to help your financial advisors engage customers across these digital channels. The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints.

Social Media 111

Social Media Education Sales Compliance 111

Beyond Philosophy

MAY 1, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Verint’s Nancy Porte, VP Global Customer Experience, CCXP, joins us in this episode to discuss the research. Hint: Customer Science is important here.).

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Also, see “ AI is Not Reducing Call Center Agent Employment.”. Our favorite chart: Report #2: Contact Center Technology Survey. It’s been a while since we did a report round-up post. It’s not for lack of material!

Contact Center 57

Contact Center Technology Technology CRM 57

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement.

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Manufacturing 24

1 to 1

JANUARY 18, 2021

Even though] the stores were closed, we wanted to give that personal and interactive experience,” said Ophelia Ceradini, VP of digital technology at the Estée Lauder Companies , in an online panel discussion. And 54% want more in-store digital interactions such as virtual mirrors and scannable packaging. There’s no turning back.

Retail 36

Retail Innovation Management Consulting Gaming 36

Beyond Philosophy

JULY 2, 2022

He has a business pickle that he wants help with, specifically, how to leverage the technology like Customer Science and online tools developed during the pandemic to enhance the brick-and-mortar Customer Experience. Key Ideas to Improve your Customer Experience. Bjorn contacted us with this very question.

Retail 12

Retail Management Consulting AI Customer Experience 12

Beyond Philosophy

JULY 2, 2022

He has a business pickle that he wants help with, specifically, how to leverage the technology like Customer Science and online tools developed during the pandemic to enhance the brick-and-mortar Customer Experience. Key Ideas to Improve your Customer Experience. Bjorn contacted us with this very question.

Retail 12

Retail Management Consulting AI Customer Experience 12