CommBox

DECEMBER 14, 2023

In the dynamic landscape of today’s fast-paced digital world, businesses are in a perpetual pursuit of cutting-edge solutions to elevate customer satisfaction. One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Lumoa

JANUARY 15, 2024

This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. This industry is full of complex machinery and detailed processes.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.

Retail 83

Retail AI Customer Experience E-commerce 83

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. The state of a customer’s satisfaction or dissatisfaction can instantly influence the state of the business.

CX 109

CX Customer Experience Social Media Sentiment Analysis 109

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. Yet, in this ever-evolving marketplace, how can businesses ensure a sustainable customer experience?

AI 105

AI CX Artificial Intelligence Predictive Analytics 105

Beyond Philosophy

JULY 13, 2023

Organizations are making a common mistake with AI. From a strategic standpoint, organizations are losing opportunities to improve their ability to enhance their Customer Experiences with this impressive and impactful technology and, well,…building them wrong. So, AI is an integral part of the next big wave of change.

AI 143

AI Machine Learning Social Media Customer Relationship Management 143

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. We spoke to Messina on a recent podcast about this concept and how it applies to customer-driven growth. Messina is an expert on this subject.

AI 166

AI Social Media Artificial Intelligence CX 166

Win the Customer

DECEMBER 12, 2023

Businesses strive to deliver seamless experiences across these platforms, yet the challenge of maintaining consistency and personalization persists. Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments.

Omnichannel 69

Omnichannel AI Social Media Machine Learning 69

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience ML Social Media CX 83

Beyond Philosophy

FEBRUARY 20, 2020

We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. We spoke with Messina in a recent podcast about how a brand can humanize itself for its customers.

AI 162

AI Innovation Social Media Construction 162

Ameyo Callversations

JULY 7, 2022

This is where the right technology can help you (as a business owner) know what really excites your buyer and what makes them despise what you sell. Before we dive into the technological aspect, let’s understand the basics of customer feedback and what makes it so crucial for every business.

Customer Feedback 52

Customer Feedback AI Technology Technology 52

Execs In The Know

JANUARY 31, 2024

Artificial Intelligence (AI) has transcended the realms of buzzwords to become a linchpin in reshaping leadership and operational strategies across various sectors. Integrating AI in daily activities is not a futuristic concept but a current reality, particularly in how it redefines customer engagement and simplifies routine tasks.

AI 52

AI Artificial Intelligence Social Media CX 52

Sprinklr

OCTOBER 22, 2021

The financial services industry is in the midst of a full-blown digital transformation, with social media and other digital channels squarely in the center. Today, 89% of advisors can attribute new client gains to their social media outreach. Gaining key industry and customer insights.

Social Media 52

Social Media Compliance AI Government 52

Uniphore

JUNE 17, 2021

3 Ways to Boost FCR and Reduce Customer Churn With AI & RPA. Few KPIs have a bigger influence on the customer experience than First Call Resolution (FCR). When customers call in with an issue, they expect it to be solved then and there. What Your Call Center Agents Rant About on Social Media.

AI 182

AI Social Media Customer Satisfaction Omnichannel 182

Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. By: JD Fairweather.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. So what are the biggest takeaways for contact centres and customer service teams? Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene. Cloud technology.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Comm100

OCTOBER 30, 2020

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences. By now, you likely already know. You’ve read it before.

Technology 59

Technology Technology AI Artificial Intelligence 59

Lightico

JUNE 6, 2024

This guide explores these technologies, highlighting their strengths and weaknesses, and ultimately positions IDP as the superior solution, especially in the financial services industry , where it can be leveraged with a generative AI co-pilot for unparalleled efficiency and accuracy. AI Decisioning: Is Fully Autonomous Worth It?

AI 52

AI Unstructured Data Machine Learning Compliance 52

Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. More in this guide: Why are intelligent customer experiences important?

Customer Experience 52

Customer Experience Omnichannel AI E-commerce 52

Comm100

JANUARY 29, 2021

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences. By now, you likely already know. You’ve read it before.

Technology 52

Technology Technology AI Artificial Intelligence 52

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. And let’s not forget the boom in cloud-based technology adoption. Our Top 6 Contact Center Technology Picks for 2022.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Uniphore

JUNE 22, 2021

You listen to your customers on social media. Do you listen to your customer service employees? They have made your call center a glass house on social media. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Who Should Attend: Customer Experience Planning, Strategy & Execution Pros Contact Center Operations & Workforce Management Pros Conversational AI & Intelligent Automation Pros COOs, CIOs, CTOs and Digital Transformation Pros.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Beyond Philosophy

FEBRUARY 21, 2020

Where AI Meets CX: The Remarkable Future for Humanizing Brands. Artificial Intelligence (AI) will transform the customer experience in many ways in the coming years. One area that we see interesting applications of AI Technology is the brand personification and social media management.

Social Media 158

Social Media Artificial Intelligence AI Technology 158

Logicalware

FEBRUARY 1, 2024

Customers expect fast, convenient, and personalised service across multiple channels, and enquiries are more complex and in bigger volumes than before. However, many contact centres struggle to meet these expectations as they face the challenges of integrating new technologies, managing multiple channels, and coordinating customer journeys.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Social Media 52

Ameyo Callversations

OCTOBER 22, 2021

As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers. Conversational AI is growing more extensively every day in almost every business. .” – Sachin Bhatia (CEO, Ameyo).

AI 98

AI CX Artificial Intelligence Touchpoint 98

Ameyo Callversations

JULY 10, 2022

On the other, there are higher contact volumes via inbound and outbound customer communication channels paired with complex consumer problems. This is where technology, in the form of conversational AI, comes to the rescue. Why Do Businesses Need Conversational AI for Customer Service?

AI 52

AI Customer Service Contact Center Social Media 52

Fonolo

MARCH 19, 2019

By embracing modern customer service technology as a must-have ‘utility’, these brands can set themselves apart from their competitors. The Benefits of Improved Customer Service. Industries like retail, hospitality, and healthcare have continued to raise the bar to meet customer expectations. A study by J.D.

Technology 106

Technology Technology Customer Service Social Media 106

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Steven Van Belleghem

FEBRUARY 17, 2021

When it comes to killer applications in AI, Jonathan seemed most enthusiastic about what he called revolutionary “behind the scenes” applications in the industrial world. The returns of these industrial or agricultural AI systems for the end user go beyond hyperpersonalization and quality control, though. That’s a true opportunity.

AI 98

AI Agriculture Customer Experience Social Media 98

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. And let’s not forget the boom in cloud-based technology adoption. Our Top 6 Contact Center Technology Picks for 2022.

Contact Center 67

Contact Center Technology Technology Artificial Intelligence 67

Aquire

SEPTEMBER 18, 2021

If you really want to get ahead of your competition, you should have a great customer experience strategy. Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. What is a customer experience strategy?

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. But the need to deliver an outstanding customer experience hasn’t. According to research, 95% of consumers believe customer experience is the key to brand loyalty. Where and how they take place has changed, of course.

Retail 94

Retail Net Promoter Score Customer Experience CX 94

Hodusoft

JUNE 1, 2023

HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. What is an AI Chatbot Feature?

Contact Center 52

Contact Center AI Artificial Intelligence Machine Learning 52

Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

AI 52

AI Artificial Intelligence Legal Machine Learning 52