Uniphore
DECEMBER 14, 2021
In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. For example, Uniphore’s innovative AI technology dramatically reduces agent aftercall work time, by up to 80% in many cases. .”
Comm100
MARCH 27, 2023
Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.
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Zendesk
MAY 9, 2023
We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.
Execs In The Know
FEBRUARY 5, 2024
Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.
Beyond Philosophy
JULY 18, 2020
The Big Mistake People Make with AI. Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. Ghosh studies AI and its overlap with behavioral economics. There are many types of AI. AI is excellent at categorizing groups. Key Takeaways.
CSAT.AI
AUGUST 31, 2022
There’s room for a hybrid approach too blending AI tools, like CSAT.AI , with live agents. Another differentiating factor was education level. Customer service agent work typically has minimal education requirements of a High School diploma or equivalent to start.
Intercom, Inc.
OCTOBER 22, 2020
Even better, this frees up your agents to think about the customer journey on a higher, more strategic level – identifying not only the touchpoints where they can lessen friction for customers, but also empowering them to identify opportunities to proactively educate and delight customers. As Nate puts it: The customer voice gets louder.
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