Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. Think of this as a casual chat where we unravel the complexities of ML testing, making it digestible for everyone, regardless of their technical background. Because ML systems aren’t just coded; they’re trained. And our goal?

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83

Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? “My advice to other leaders in the space is that if you are not thinking about how to apply AI in your business, it’s a huge missed opportunity” That is a difficult transition for customer service leaders to make, but AI is suddenly making it a reality.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

DMG Consulting

APRIL 8, 2024

AI-Enabled WFM Promotes Efficiency and Flexibility View this article on the publisher’s website. But this is just the start of many innovations being introduced into the WFM market. Machine learning (ML) helps evaluate algorithms to identify the most effective one to apply to each dataset. Like what you’re reading?

AI 48

AI Contact Center ML Artificial Intelligence 48

Intercom, Inc.

SEPTEMBER 9, 2022

Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. AI has been quite overhyped in the past. ML teams tend to invest a fair share of resources in research that never ships. What’s up?

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

VOZIQ

MARCH 22, 2022

TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. Reston, March 22, 2022: VOZIQ AI,?a It is the fourth consecutive year that VOZIQ AI has won this award. said Dr. Vasudeva Akula, co-founder and Chief Executive Officer of VOZIQ AI. TMC , a global, integrated media company, has named?its

AI 40

AI Artificial Intelligence ML Engineering 40

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. In addition to these time-saving and accuracy capabilities, another feature worth mentioning is better security.

CRM 52

CRM AI Customer Service ML 52

DMG Consulting

JUNE 8, 2021

Product Innovation. And due to technical and operational innovations, many IA vendors are replacing their transcription engines with newer and more effective ones that improve the effectiveness of their own offerings. Transformational Benefits of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107