AI Engineering Technology Text Analytics 
DMG Consulting
JUNE 8, 2021
Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. And due to technical and operational innovations, many IA vendors are replacing their transcription engines with newer and more effective ones that improve the effectiveness of their own offerings.
DMG Consulting
FEBRUARY 25, 2019
Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.
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DMG Consulting
JANUARY 2, 2018
The primary issues are these: Speech analytics is not yet considered a “must-have” application; analytics-enabled quality assurance (AQA) has not caught on; real-time speech analytics has a limited number of use cases; and text analytics continues to struggle to be noticed. AI AND INTERACTION ANALYTICS.
VOZIQ
DECEMBER 17, 2020
Three Ways AI Can Protect Revenue and Bring Costs Down During Challenging Times. Workplace disruptions and increased queries are a problem for most businesses, which is why AI is a game-changer for companies that want to ride out these challenging times. Use AI to deliver targeted service experiences efficiently.
SurveySensum
NOVEMBER 8, 2023
CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. However, it is advisable to rely on it only in certain situations.
SurveySensum
AUGUST 10, 2023
Due to the advancement in technology, customers don’t want to make too many attempts to contact you or move between different channels – they want a seamless experience between all the channels. Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics.
InteractionMetrics
JUNE 19, 2020
Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” AI-based Text Analytics. But even if you are implementing AI, you still need Research Analysts to establish and test the initial coding framework.
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