Neosperience

FEBRUARY 27, 2023

Mountain tourism: innovation and challenges Mountain communities , in which more than half of Italy’s territory falls, constitute a territorial system endowed with a great tangible and intangible cultural heritage. Gamification is an innovative way of increasing audience engagement and can be applied to various products and services.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! AI-powered advanced speech recognition and natural language processing (NLP) allows IVR and chatbots to handle much, MUCH more sophisticated conversations and transactions. .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Michael Jordan had Scottie Pippen.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Michael Jordan had Scottie Pippen.

ML 72

ML Customer Service AI Sports 72

SugarCRM

APRIL 7, 2022

Sales is now a serious cross-business function, driven by technology, data, and innovation. To capitalize on this opportunity, organizations must have the means to collect and analyze this ‘sales digital exhaust’ to optimize future sales efforts by tapping into the power of machine learning and predictive analytics capabilities.

Technology 52

Technology Technology Sales Predictive Analytics 52

Lumoa

FEBRUARY 6, 2018

Technology advances will continue to inspire new innovations in customer experience. Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before.

CX 129

CX Customer Experience Education Machine Learning 129

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Use of robots using AI and emotional intelligence is going to be the future world.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52