SurveySensum

MARCH 15, 2024

Text Analytics Software Text Analytics helps you with identifying emerging trends and customer complaints by tagging and categorizing feedback into different categories based on their keywords. It includes an AI-driven analytical tool to obtain professional input on the draft survey.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Use inbuilt survey templates to build effective and audience-specific surveys for different touchpoints at lightning speed. Text Analytics. Take a look.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. High-impact customers require a different experience than the masses.

CX 90

CX B2B Artificial Intelligence Text Analytics 90

SurveySensum

JUNE 13, 2021

Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline. However, with the help of modern tools like live chat software or an AI-based chatbot, it is possible to provide real-time customer support. Here are some such marketing strategies to expand your CX strategy.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

APRIL 9, 2024

The employee journey, also known as the Employee Experience Journey or Employee Lifecycle, refers to the various stages and touchpoints that an employee goes through during their time with an organization, from recruitment to departure. Analyze the survey data data with the help of text analytics software.

Text Analytics 52

Text Analytics Customer Journey Map Touchpoint Start-ups 52

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) is the concept that all of the touchpoints between a business and its customers contribute to the customer's overall impression and emotional connection to the business. These cycles involve a few steps: Identifying a touchpoint or customer problem to study. Collecting customer feedback about that touchpoint.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. Pros Kapiche uses AI for deep insights from feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

MARCH 14, 2024

But the question arises – what questions to ask at different touchpoints across different industries? Businesses can pinpoint trends, prioritize improvements, and enhance overall customer satisfaction by analyzing CSAT scores over time and across different touchpoints. Well, let’s scroll down and find out! ” 2.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

CallCare

NOVEMBER 23, 2021

Artificial intelligence (AI) is one of the most popular subjects in the customer service contact centre right now. Although Eliza, the first chatbot, was created in 1966, it’s only more recently with developments in AI and machine learning that interest in bots from a customer service perspective has really taken off.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

SurveySensum

AUGUST 10, 2023

Let Your Customers Easily Access You At Every Touchpoint of the Customer Journey Your customers want a seamless experience when it comes to the mode of communication. For example, Amazon actively engages with its customers and communicates with them at various touchpoints including post-order confirmation, post-payment, and post-delivery.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

SEPTEMBER 15, 2023

When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics. After creating your preferred survey you can distribute it to those platforms where your customers are like WhatsApp, Email, SMS, in-app, CRM, and more. This feature unveils trends, sentiments, and pain points in service delivery.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

JULY 2, 2023

It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. An analytics tool enables you to find the pain points across all of your customer touchpoints, both pre- and post-sale. Think about it.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

SurveySensum

JUNE 9, 2023

How to choose the right kind of customer satisfaction survey at different touchpoints? Try SurveySensum Now to Elevate your Customer Satisfaction This was all about the different types of customer satisfaction surveys that you can launch at different touchpoints in your entire customer journey. Let’s get into it!

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

DMG Consulting

APRIL 16, 2019

AI IS THE HEADLINER FOR 2019. Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 13, 2023

SurveySensum SurveySensum, an AI-powered B2B manufacturing feedback tool, simplifies feedback collection with NPS, CES, and CSAT surveys. And once the survey responses start coming in, the tool centralizes the feedback, automates analysis using Text Analytics software , and provides detailed reports on a user-friendly dashboard.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

DECEMBER 29, 2023

Embrace Data-Centric Approaches Centralizing and meticulously analyzing data harvested from diverse touchpoints across healthcare operations serves as the linchpin of informed decision-making. International Evaluation of an AI System for Breast Cancer Screening. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

SEPTEMBER 12, 2023

They are strategically triggered at various customer journey touchpoints, such as after a successful campaign launch or post-support interaction to gather real-time insights from users about their experiences, preferences, and opinions within the app. It is important to choose the right touchpoint for your survey.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

OCTOBER 9, 2023

Also, their text analytics tool helps you gain insights from open-ended customer feedback. The platform uses Text Analytics software to offer real-time analysis of customer feedback, allowing you to promptly address issues and respond to customer needs.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. SurveySensum SurveySensum stands out as one of the best AI-enabled in-app feedback platforms, offering a comprehensive set of features that make gathering customer feedback and insights effortless.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 1, 2024

For instance, at the software company Asana, customer-facing teams gather insights from diverse sources like social media, calls, support tickets, and surveys across user touchpoints. SurveySensum’s AI text analysis tool does this automatically by examining thousands of comments.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

APRIL 21, 2023

SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

FEBRUARY 24, 2022

And this is not enough, their CX team helps you choose the right questions for the survey for each touchpoint with the correct time to send on the customers’ preferred channels. They help you with choosing the right survey, for the right audience and touchpoint, and the right channel. Text Analytics.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

SurveySensum

OCTOBER 17, 2023

And not just that, all this feedback is gathered in real-time and analyzed with an AI-enabled text Analysis Tool in just a few minutes. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. No more manual coding! You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

MAY 19, 2023

Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. By implementing AI tech like chatbots, banks can respond faster to customer queries improving their CX. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. It allows you to measure NPS at any customer touchpoint via any platform or channel like SMS or email.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Lumoa

OCTOBER 15, 2023

Closing the Feedback Loop: Timely Resolutions and Retention Conclusion Balancing Speed and Consistency in Customer Feedback As of now, especially where generative AI reigns supreme, the clock is always ticking on customer response times. Swift Solutions: Tackling Issues Through Instant Feedback Analysis 3. Lengthy surveys?

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

NOVEMBER 6, 2023

With Text Analytics Software Use a robust text analytics software that will let you read between the lines. With SurveySensum’s text analytics software, you can analyze hundreds of open-ended responses and get top trends and sentiments within a few minutes. How to Analyze Open-Ended NPS Feedback?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

JUNE 5, 2024

SurveySensum SurveySensum is an AI-enabled feedback management platform that provides users with 360-degree feedback software that will help you consolidate all your feedback, analyze it, and present it in a comprehensive and customizable survey dashboard with visual effects. Top 7 Tools For 360 Degree Feedback for Small Organizations 1.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

VOZIQ

JULY 18, 2022

You can leverage AI and machine learning to convert these insights into large-scale retention actions and drive profitability through proactive and personalized engagement. Text analytics can help you analyze unstructured textual data from agent notes and survey responses to understand the needs, wants and expectations of the customers.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

JULY 18, 2022

You can leverage AI and machine learning to convert these insights into large-scale retention actions and drive profitability through proactive and personalized engagement. Text analytics can help you analyze unstructured textual data from agent notes and survey responses to understand the needs, wants and expectations of the customers.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64