Execs In The Know

APRIL 14, 2022

The report was released in both print and digital formats, and it is produced in partnership with Inspiro, outsourcing specialists with expertise in combining operational excellence, technology, and insights to deliver award-winning customer experiences. This new report focuses squarely on one of the industry’s hottest topics — outsourcing.

CX 52

CX Technology Technology Customer Experience 52

Execs In The Know

APRIL 7, 2022

PHOENIX, ARIZONA, US, April 7, 2022 / EINPresswire.com / — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of the CX Leaders Trends & Insights: 2021 Corporate Edition report which debuted at the company’s Customer Response Summit event in Clearwater, Florida (March 28–30, 2022).

CX 40

CX Social Media Touchpoint Technology 40

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40

Execs In The Know

OCTOBER 5, 2021

PHOENIX, ARIZONA, US, October 5, 2021 — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Leaders Trends & Insights: Consumer Edition — the first volume of the company’s new, biannual CX research series.

Customer Experience 52

Customer Experience CX Customer Loyalty Customer Experience Management 52

Beyond Philosophy

JULY 18, 2020

Business leaders of today have to understand the technology of tomorrow. This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Fonolo

MARCH 6, 2019

This Canadian customer experience-obsessed organization is a vibrant and integral part of the North American CS and CX verticals. In addition to hosting an annual conference, and paying homage to outstanding leadership with its Customer Service Excellence Awards, GTACC is a useful resource for knowledge-sharing in the CS and CX spaces.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Kerry Bodine

JANUARY 4, 2017

Phoenix, Arizona. IQPC’s CX Exchange Telecoms. IQPC’s CX Exchange Retail. Walker B-to-B CX Summit. Gartner’s Customer Experience & Technologies Summit. Am I missing an upcoming event? Please let me know ! Professional Associations. IXDA Interaction 17. February 4 – 8, 2017. New York City.

CEM 48

CEM CX Contact Center Retail 48

Confirmit

SEPTEMBER 5, 2017

After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value. As a marketer/product manager turned CX professional 12 years ago, I’ve slogged through the trenches and looked in from the outside as well. Preparation for a Career in CX.

Customer Experience 49

Customer Experience Education Innovation CX 49

Steven Van Belleghem

JANUARY 22, 2020

She is, among other CX books, the author of ‘Would You Do That To Your Mother?’. Jay is also on the board of the Northern Arizona Center for Emerging Technologies, and mentors start-up technology businesses across the country.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Comm100

AUGUST 1, 2018

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer experience and the trends that are shaking up the industry. According to a Customer Rage study carried out by Arizona State University, 8 in 10 customers were unhappy about how companies handled their complaints.

Customer Experience 40

Customer Experience Social Media Start-ups Non-Profits 40