SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. These steps will be beneficial to improve your customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Zendesk

AUGUST 11, 2021

What’s more, McKinsey found that service organizations that use technology to revamp the customer experience can reduce cost to serve by 20 to 40 percent and boost conversion rates and growth by 20 percent—meaning digital customer service experiences don’t just lead to more satisfied customers, but also a better bottom line.

E-commerce 64

E-commerce Customer Service Social Media AI 64

C3Centricity

AUGUST 17, 2020

I know, you probably don’t want to read yet another article about the post-pandemic era, especially when the infection numbers in many countries are once again headed in the wrong direction! A recent NYT article clearly confirms these significant changes in behaviour in the US. A customer-first strategy is not so hard.

Social Media 63

Social Media Retail B2C Customer Acquisition 63

Aquire

AUGUST 24, 2021

In this article, we’ll look at simple lead generation best practices you can implement right now to drive leads into your sales funnel and convert them into paying customers. 21 lead generation best practices to boost sales. 21 lead generation best practices to boost sales. Let’s dive in.

Sales 52

Sales CRM Social Media Start-ups 52

Comm100

FEBRUARY 23, 2021

Making it easy for your customers to reach you across different channels is vital, especially in 2021. Consumer loyalty is up for grabs and convenience and availability are decisive factors in customers’ shopping habits now more than ever. The turnaround times your customers expect from email replies, and meet them.

Customer Service 52

Customer Service Social Media Omnichannel Customer Retention 52

Steven Van Belleghem

APRIL 6, 2020

I observe 5 aspects that consumers are focusing more on in Corona (and maybe also post-Corona) Times: BRAIN: Brands that invested in effortless and frictionless digital experiences are winning. Companies that are able to help consumers to realize their new needs and dreams in these 5 fields might be the love brands of the future.

E-commerce 52

E-commerce Customer Experience Start-ups Innovation 52

Help Scout

DECEMBER 29, 2018

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down. For instance, customers may not be saying it outright, but perhaps there is a pervasive feeling that your software’s dashboard isn’t laid out correctly.

Customer Service 40

Customer Service Net Promoter Score Customer Feedback Sales 40

ProProfs

DECEMBER 19, 2021

Since online shopping and eCommerce have gained prominence, people have gained access to more products than ever at their fingertips. That’s where eCommerce product recommendation quizzes come in. . As the name suggests, they act as an aid in decision-making for the consumer to purchase a product by simply offering a quiz.

Social Media 52

Social Media Start-ups E-commerce Sales 52

Qualtrics

JANUARY 14, 2021

Here are 18 ideas to increase participation and make your next challenge a big hit. Wellness challenges are a great way to engage employees and boost overall wellbeing. A successful challenge will foster some friendly competition while encouraging everyone on the team to work on building better habits. 2 – Eat some veggies.

Start-ups 26

Start-ups Technology Technology 26