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The essential Artificial Intelligence (AI) glossary for contact centres

Logicalware

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

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Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective

Hodusoft

Banks can use predictive analytics with outbound call center software to find the best times to contact customers and customize messages according to their preferences. The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities.

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Intelligent automation (IA) benefits, components, and examples

Zendesk

Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? Here are the basics: Artificial intelligence is a machine’s ability to perform cognitive functions typically associated with human minds, according to McKinsey.

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DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report

DMG Consulting

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. These automated tools can also help to reduce systems and IT development costs and extend the life of applications throughout the enterprise.

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10 Best Career Assessment Tools & Software in 2023

ProProfs

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

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10 Best Career Assessment Tools in 2023

ProProfs

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

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The Massive Gap Between Customer Expectations and Organizations’ Ability Post-Pandemic

Beyond Philosophy

Porte was most excited to find in the research that 78 percent of business leaders reported investments in artificial intelligence (AI). Moreover, predictive analytics should take into account customers’ motivators to predict what customers are doing accurately.