Zendesk

OCTOBER 4, 2023

Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? Here are the basics: Artificial intelligence is a machine’s ability to perform cognitive functions typically associated with human minds, according to McKinsey.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. We use artificial intelligence (AI) more than we think—some of us speak with Siri or Alexa every day. Say an AI chatbot mistakenly recommends an item that’s out of stock.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Hodusoft

JANUARY 24, 2024

The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Predictive Analytics To predict future customer behavior, predictive analytics tools make use of machine learning algorithms and historical data.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Lightico

JUNE 29, 2023

Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails. Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

Lightico

JULY 16, 2023

Leveraging machine learning algorithms can enhance predictive capabilities, enabling lenders to assess creditworthiness efficiently and expedite loan approvals. E-Signatures not only save time but also enhance security and compliance by providing a tamper-proof audit trail.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Intelligent virtual agents (IVAs). Technology. How it Works.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

ECXO

AUGUST 15, 2023

Ensure you have the right people on staff with the ability to create all different types of analytical models, ranging from prescriptive to artificial intelligence/machine learning-based reinforcement learning style models. Getting the privacy, security, and compliance aspects right.

Manufacturing 98

Manufacturing Artificial Intelligence Machine Learning Legal 98

DMG Consulting

JANUARY 17, 2019

Recent advancements in artificial intelligence, coupled with consumer partiality for digital channels, are driving interest in and adoption of intelligent virtual assistants (IVAs) and a related technology, robotic process automation (RPA), or “bots.” 11 Keys to Designing Effective IVAs. By Donna Fluss.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

Lightico

JANUARY 28, 2024

It’s in this labyrinth of paperwork that the Auto Finance sector encounters its most significant challenges — a terrain where efficiency, accuracy, and compliance are not just desirable but imperative. From loan applications, support income documents, welcome letters, to vehicle titles, the sheer volume of documents is staggering.

Finance 52

Finance AI Artificial Intelligence Data Entry 52

Ameyo Callversations

JUNE 1, 2022

Conversational AI uses different technologies such as Natural Language Processing, Advanced Dialog Management, Machine Learning and Automatic Speech Recognition. As a result of these technologies it is possible to learn from every such interaction and respond to them accordingly. Their journey has just begun.

AI 52

AI Artificial Intelligence CX Machine Learning 52

SurveySensum

DECEMBER 29, 2023

Managing Data Security and Privacy Compliance with stringent data privacy regulations and implementing robust security measures is imperative in safeguarding patient information. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine. Ethics and Governance of Artificial Intelligence for Health.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

DMG Consulting

MARCH 8, 2019

Artificial Intelligence Enhances Contact Centers. Artificial intelligence (AI) is having a profound effect on the CBCCI market. Customers show a preference for self-service, and AI-enabled intelligent virtual agents (IVAs) are playing a vital role in addressing the self-service challenge.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

Doing CX Right

JULY 14, 2020

Machine Learning & Artificial Intelligence. Risk Quantification, Vulnerability & Compliance. The Future of Big Data Security. The Blockchain Revolution. Data Analytics Platforms & Tools. Managing a Global Operation. Cybersecurity. What’s the Big Deal about Cybersecurity.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Lightico

APRIL 20, 2022

Under certain circumstances, the employer can even face a prison sentence for compliance lapses. At the same time, the last thing companies want is to implement compliance practices that slow down their operations, and take up valuable employer and employee time. Companies’ reputation and financial standing are at stake.

Compliance 52

Compliance Artificial Intelligence Machine Learning Legal 52

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. AI Chatbot and its Importance. Strong NLP Engine and ML Capabilities.

AI 52

AI Sales Artificial Intelligence ML 52

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Register for 9am BST Session .

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Neosperience

SEPTEMBER 25, 2020

First of all, it should be noted that the technological field that seems to have the greatest application opportunities within Smart Agriculture is IoT ( Internet of Things ), obviously assisted by other technologies such as Drones , Blockchain , Machine Learning , etc. Precision Farming. Other Smart Agriculture Applications.

Agriculture 52

Agriculture Machine Learning Technology Technology 52

DMG Consulting

OCTOBER 17, 2019

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. These automated tools can also help to reduce systems and IT development costs and extend the life of applications throughout the enterprise.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

Comm100

OCTOBER 30, 2020

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Thanks to machine learning and reasoning technologies, it can escalate the conversation to the right channels.

AI 59

AI Technology Technology Artificial Intelligence 59

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts.

AI 82

AI Customer Service Contact Center CRM 82

Comm100

JANUARY 29, 2021

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Thanks to machine learning and reasoning technologies, it can escalate the conversation to the right channels.

AI 52

AI Technology Technology Artificial Intelligence 52

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts.

AI 72

AI Customer Service Contact Center CRM 72

DMG Consulting

AUGUST 21, 2017

RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities. RPA makes the output from desktop analytics actionable by identifying activities that can be automated.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 21, 2017

RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities. RPA makes the output from desktop analytics actionable by identifying activities that can be automated.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Customer Service Life

MAY 21, 2018

It’s OK to explore artificial intelligence, especially when it uses machine learning to help customers find the right answer faster. The modern contact center understands that the purpose of quality is not just to measure compliance. Most customers don’t want to call anyway.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. Its proprietary software, the NextOS platform, provides in-depth analytics and predictive analysis powered by machine learning. Security: In the banking and finance industry, security is a top priority.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Comm100

MARCH 7, 2019

When you’re first diving into the world chatbots, you may hear people talking about different terms like ‘Natural Language Processing’, ‘Machine Learning’, and ‘Intents’, but have no idea what they mean. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 52

Machine Learning Sentiment Analysis Artificial Intelligence AI 52

Neosperience

AUGUST 24, 2020

Analyzing their unique characteristics, such as interests and personalities (thanks to the Artificial Intelligence ). The recovered images are then analyzed by Machine Learning algorithms that allow you to highlight the behavior of visitors. . How does it work? . What information does it provide? .

B2C 52

B2C B2B Retail Artificial Intelligence 52

Comm100

MARCH 7, 2019

When you’re first diving into the world chatbots, you may hear people talking about different terms like ‘Natural Language Processing’, ‘Machine Learning’, and ‘Intents’, but have no idea what they mean. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 40

Machine Learning Sentiment Analysis Artificial Intelligence AI 40

Hodusoft

DECEMBER 13, 2023

Regulatory Compliance Depending on the industry and geographical location, businesses may be subject to specific regulations regarding data privacy and communications. Ensuring compliance with these regulations is crucial when migrating to hosted telephony systems.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Hodusoft

JANUARY 1, 2024

Digital banking can easily adopt and integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and others to enhance customer service experience. Customer Base Traditional banking draws a diverse customer base including those who prefer face-to-face interactions.

Finance 52

Finance Compliance Artificial Intelligence ML 52

CommBox

FEBRUARY 2, 2022

Powered by machine learning capabilities, the WhatsApp business chatbot understands human behavior and communicates more naturally, just like speaking with a person. WhatsApp includes an API (“Application Programming Interface”) that allows service providers to adopt artificial intelligence into WhatsApp. WhatsApp API?

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

Zendesk

MARCH 31, 2023

Test and train Virtual Assistants to interpret diverse human expressions, including a deterministic (Fundamental Meaning) model and a probabilistic (Machine Learning) model that you can use either separately or together. A low code/no code platform allows for visual bot design flow and testing without developer training.

Artificial Intelligence 94

Artificial Intelligence Machine Learning Compliance Contact Center 94

Taylor Reach Group

SEPTEMBER 29, 2020

And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. Whether your training covers Compliance, Product Knowledge, or Soft-skills, a solid, dedicated LMS will allow you to effectively train your staff remotely or in-class.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85