Fonolo

AUGUST 30, 2018

Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. In particular, AI is having a noteworthy impact on the contact center industry, a space that represents the front line and links businesses with customers. What Can Contact Centers Expect from AI?

AI 73

AI Artificial Intelligence Contact Center Customer Experience 73

Fonolo

JUNE 6, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). Who should attend: VPs & Directors of Contact Centers. Why is this the case? Shai Berger.

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

Fonolo

SEPTEMBER 12, 2018

Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. In particular, AI is having a noteworthy impact on the contact center industry, a space that represents the front line and links businesses with customers. What Can Contact Centers Expect from AI?

Artificial Intelligence 59

Artificial Intelligence Contact Center AI Innovation 59

Fonolo

JANUARY 24, 2019

Firstly, the impact of artificial intelligence is predicted to be extremely disruptive. For example, the outsourcing industry in the Philippines (the country with the most call centers in the world) is worried that the rise of artificial intelligence (AI) will eat into the 23 billion-dollar sector. Jeremy Watkin.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Fonolo

SEPTEMBER 11, 2018

Then consider that there are forces pushing the other way as well, namely: More transactions moving online (ecommerce is still only 10% of total retail); and new categories ramping up (tele-health, education, and government services). Who should attend: VPs & Directors of Contact Centers. On closer look, don’t be fooled.

AI 89

AI Customer Service Contact Center Artificial Intelligence 89

Fonolo

SEPTEMBER 11, 2018

Then consider that there are forces pushing the other way as well, namely: More transactions moving online (ecommerce is still only 10% of total retail); and new categories ramping up (tele-health, education, and government services). Who should attend: VPs & Directors of Contact Centers. On closer look, don’t be fooled.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

DMG Consulting

FEBRUARY 7, 2018

On an annual basis, DMG conducts a worldwide survey of enterprise, customer service and contact center servicing goals for the upcoming year. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics.

Net Promoter Score 48

Net Promoter Score Customer Journey Map Contact Center Artificial Intelligence 48

Fonolo

JANUARY 17, 2018

It’s important to understand that not everything that comes under the umbrella of artificial intelligence is considered a “chatbot”. with artificial intelligence, so that people can interact with brands or services through bots. Webinar] 3 Critical Contact Center Trends to Watch in 2018.

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Artificial Intelligence Contact Center Social Media Education 125

Fonolo

SEPTEMBER 4, 2018

Rowan Trollope , CEO of Five9, agreed in his recent blog post (emphasis added): The trend in the contact center is different than self-driving cars in one important way: While I can envision a future where no humans drive cars, I can’t envision a future in which contact centers have no human agents.

AI 209

AI Contact Center Start-ups Innovation 209

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Help Scout

AUGUST 11, 2021

Experience reliability & innovation. Call Center. Contact Center. Using Automated Best Practices Puts the ‘Intelligence’ in Artificial Intelligence. Beyond their blog, Totango also offers other means of self-education. The categories currently include: CCO role. Customer listening path.

Customer Service 80

Customer Service Artificial Intelligence Start-ups Education 80

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Increase customer awareness about the category and its benefits through targeted marketing campaigns, educational content, and storytelling.

Retail 52

Retail Customer Feedback CX Social Media 52

Fonolo

SEPTEMBER 20, 2018

When it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. A simple way to get the ball rolling on educating others about the positive side to AI is by pointing towards its history and origin. It all began in 1955 when John McCarthy first coined the term ‘artificial intelligence’.

AI 65

AI Artificial Intelligence Machine Learning Non-Profits 65