Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Neosperience

JANUARY 4, 2022

In a context where the world of sport is constantly growing, but at the same time in need of change, the emergence of innovative technologies , the diffusion of new tools and their use have become factors of enormous importance for the growth and evolution of the sector. Technological trends on the methods of involvement of sports fans.

Sports 52

Sports Technology Technology Artificial Intelligence 52

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Fonolo

DECEMBER 8, 2023

Today’s trends are tech-driven Today’s top customer service story is all about technology. We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. In a tight labor market, this is a very big deal.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. Nowadays, It is impossible to ignore Artificial Intelligence (AI) and its impacts on operating business.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Uniphore

JULY 30, 2021

When contact center leaders were asked what prevents them from running their dream contact center operation, they cite the same reasons year after year – lack of technology integration closely follows lack of budget. Now, how on earth could you have enough budget to integrate these technologies to deliver an effortless customer experience?

Innovation 246

Innovation CX Contact Center NPS 246

Fonolo

DECEMBER 8, 2020

Artificial intelligence has been around for a while now, but many contact centers have yet to integrate it. Suddenly, experimenting with new technology wasn’t an obstacle; it was a life-saver. Rapid technological updates were forced upon execs like never before. And — it’s not quite what you’d expect.

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

Win the Customer

SEPTEMBER 6, 2023

This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. This is a game-changer for businesses operating globally, as they can cater to customers in different time zones without hiring additional staff.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

CommBox

DECEMBER 6, 2023

This article explores in detail the transformative impact of live chatbots on agent productivity and how they can serve as a cost-effective solution for any business wanting to take the full advantages of such innovative technology. Live chatbots stand out for their ability to address customer queries and provide instant support in real-time.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Logicalware

FEBRUARY 11, 2024

” “The freedom to work from home and various locations has been a game-changer for me, something we couldn’t do before.” The post Building trust through technology: How Sutton Council delivers on their promise of effortless CX appeared first on Puzzel United Kingdom. It’s a breeze to use.”

Technology 59

Technology Technology CX Omnichannel 59

Zendesk

AUGUST 23, 2023

While the public is only just now beginning to grapple with the rise of artificial intelligence, there are those who have been studying its development for many years. A contributing writer at The New Yorker and Science.org , Hutson has been tracking the rise of artificial intelligence for his entire career.

AI 52

AI Artificial Intelligence Gaming Technology 52

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

DMG Consulting

DECEMBER 4, 2023

At the same time, generative artificial intelligence (AI) captured the world’s attention, the cloud kept growing, technology improved, and companies made real efforts to enhance the customer experience (CX) and, to a lesser degree, the employee experience (EX). 2024 is going to be the year of AI and automation for the CX world.

AI 48

AI Artificial Intelligence Customer Experience Contact Center 48

Customer Think

JANUARY 25, 2023

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization.

Gaming 116

Gaming Customer Service Artificial Intelligence Technology 116

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. Advances in Artificial Intelligence. AlphaFold is just one concept that’s benefiting from AI.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

DMG Consulting

MAY 8, 2023

The investments are primarily in the following categories: artificial intelligence (AI), automation, analytics, and user interface/user experience (UI/UX). The cloud is a game changer for both companies and vendors due to its proven benefits for both groups. Like what you’re reading?

Artificial Intelligence 62

Artificial Intelligence Contact Center Outlook AI 62

Comm100

DECEMBER 18, 2023

Generative AI refers to artificial intelligence that can generate new content based on the data it has learnt from. This technology is part of a broader category known as generative models, and it’s increasingly being seen as a game-changer in various fields, including customer service. What is Generative AI?

AI 52

AI Artificial Intelligence Gaming Technology 52

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. It employs artificial intelligence, machine learning, and natural language processing to understand the content of documents, going beyond mere digitization.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Fonolo

DECEMBER 12, 2018

To stay at the top of your game in the year ahead, it’s essential to understand larger CX trends and how they are shaping our world and our industry. By 2020, 30 percent of all B2B companies will employ artificial intelligence (AI) to augment at least one of their primary sales processes. Voice-Powered Technology (VPT).

Artificial Intelligence 116

Artificial Intelligence CX Contact Center Machine Learning 116

Intercom, Inc.

DECEMBER 31, 2019

He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”. Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Comm100

FEBRUARY 6, 2024

From fitness apps that turn exercise into a game to work environments that use game-like rewards, this concept is everywhere and still spreading its wings. Gamification involves integrating game elements , such as points, badges, and leaderboards, into educational settings. billion by 2032. What is Gamification? billion by 2030.

Education 40

Education Gaming Artificial Intelligence Machine Learning 40

Steven Van Belleghem

DECEMBER 16, 2019

In the coming years, the most impactful and paradigm shifting technological invention of the last 30 years – the internet – will disappear. In a first phase, it will be used for people with neural conditions and disorders, but it could enable human “symbiosis with artificial intelligence.”

Technology 52

Technology Technology Artificial Intelligence Customer Experience 52

Aquire

JULY 26, 2021

With the advancement of technology, businesses have stopped competing in conventional ways, instead, fighting their battles digitally. Artificial Intelligence is no longer science-fiction, but a business game-changer that has truly arrived. And that’s where artificial intelligence comes in. billion U.S.

Sales 98

Sales Artificial Intelligence AI B2B 98

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, ensure that technology is not prioritized over human interaction and empathy. Let’s dive in.

CX 85

CX Compliance Artificial Intelligence AI 85

DMG Consulting

SEPTEMBER 13, 2022

Driven by customer expectations for a great experience, increased demand for self-service, the need to empower employees throughout the enterprise, and the rise of artificial intelligence (AI), KM solutions are being purchased to meet a wide range of requirements. Process is as Important as the KM Solution.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Innovation 48

Fonolo

MAY 4, 2021

Many call center overseers are now realizing that they are technologically behind their more channel-savvy competitors. Budget-conscious center managers are struggling to up their CX game while managing the cost of upgrading their operations. The result? Upgrade your call center software and infrastructure.

Contact Center 152

Contact Center Artificial Intelligence AI Omnichannel 152

CSAT.AI

APRIL 5, 2023

see Scripts) Change Management: Process of planning, managing and implementing change within a company; organizational, procedural or technological. Conversational AI : A set of artificial intelligence based technologies that can recognize and respond to human speech and text inputs at a human level.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SixteenVentures

FEBRUARY 26, 2023

Generative AI, like ChatGPT, is a powerful technology that has revolutionized the way we approach various fields, including writing, coding, music composition, and even Customer Success. ChatGPT uses artificial intelligence to generate high-quality content based on prompts, enabling people to accomplish far more in much less time.

Engineering 60

Engineering AI Artificial Intelligence Gaming 60

Lightico

JULY 16, 2023

Incorporating intelligent document recognition technology further simplifies document verification, making the process faster and more accurate. Enable eSignatures: Adopting electronic signature technology is a game-changer in auto loan originations.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. Most important call center features for 2022. Call centers can maintain accuracy in all conversations with the help of recording technology.

Artificial Intelligence 105

Artificial Intelligence Social Media CRM Omnichannel 105

Fonolo

SEPTEMBER 6, 2018

Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and the other to the ‘human touch’. Recent technological advancements are many, ranging from Artificial Intelligence (AI) (and related automated tools like virtual assistants, chatbots, etc.)

Artificial Intelligence 139

Artificial Intelligence Social Media Contact Center AI 139

Ameyo Callversations

FEBRUARY 22, 2022

Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. AI is based on the process of mimicking the human intelligence process by the creation of algorithms into the computer process. This is where artificial intelligence comes in. Role of AI in Customer Service.

AI 52

AI Artificial Intelligence Machine Learning CX 52