blog 25-use-cases-and-examples-of-real-time-analytics 
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.
Callminer
DECEMBER 17, 2019
As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. Better Agent Performance. Sales Pursuits. Facilitating Cooperation.
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Callminer
MARCH 6, 2020
While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Pratibha Vuppuluri. Alexander M.
Callminer
MARCH 6, 2020
While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Pratibha Vuppuluri. Alexander M.
ProProfs
MAY 3, 2023
People have been using quizzes for centuries to test knowledge, starting from the days of ancient Greece. At that time, the assessments were restricted to oral exams. This necessitates the use of refined tools for quizzing, whether for academic or business purposes. Use one link and registration page.
ProProfs
MAY 3, 2023
People have been using quizzes for centuries to test knowledge, starting from the days of ancient Greece. At that time, the assessments were restricted to oral exams. This necessitates the use of refined tools for quizzing, whether for academic or business purposes. Use one link and registration page.
PeopleMetrics
JULY 31, 2018
The true “voice” of your customer is the unique words they share with you each time you ask them “Why” or “Please tell me more about that” in your survey. Enter text analytics. Let’s consider an example. Continuing with our earlier example, the next question in the survey might be “Please tell us why you feel that way.”
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