blog 40-hour-work-week 
Inside Customer Service
APRIL 29, 2021
Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. Dining out quickly loses its luster when you travel for work. I did this every week for several months.
Fonolo
FEBRUARY 9, 2023
You know, that old saying about “20% of the work will take 80% of the time.” Even if that means they have to wait on the phone for 40 seconds, or even an entire minute. Coming up with this figure requires deep analysis and hard work. And it’s work that most call center managers don’t have the time or tools to do.
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Fonolo
APRIL 2, 2019
One of our goals with the Fonolo blog is to expose our readers to a broad range of voices on a broad range of topics. I know it can be hard work to keep up with all that reading. So, this week, we put together some video you can queue up and watch. Bonus: Here is Rowan last week on Mad Money with Jim Cramer.
Qualtrics
MAY 27, 2021
When the pandemic hit, many of us were suddenly asked to merge our work space and our personal space into one — but not just physically. As we (literally) brought our work home with us, it became more difficult to mentally separate the two. Here’s what we found: FOMO makes it difficult to maintain work-life balance.
Intercom, Inc.
APRIL 26, 2018
About 40% of what we do is out of habit. Nir: The basic model hasn’t changed because it draws upon very old psychology and the work of people like B.F. When I teach a workshop, I ask folks to raise their hand if they’ve searched with Google in the past 24 hours. Then I ask who searched with Bing in the past 24 hours.
Zendesk
JUNE 29, 2022
It’s not feasible with only 24 hours in a day. Lead nurturing is also proven to work. You can always keep what works and toss the rest. Sam’s Free-Range Farms uses traditional marketing (local advertising, farm stands, billboards) as well as digital marketing (healthy livestock blogs, sponsored ads, and social media accounts).
Intercom, Inc.
OCTOBER 15, 2020
This week’s guest is no stranger to this podcast in fact, today’s episode will be his third time appearing as a profiled guest with us. As a visual thinker, teacher, and creator, Moesta has worked on and helped launch more than 3,500 new products, services, and businesses across nearly every industry. Des: 3,500 products!
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